Nursing homes › Ohio › Continuing Healthcare at Willow Haven
1020 Taylor Street, Zanesville, OH 43701 · 7404549747 · 81 certified beds
Per CMS filings, this facility is affiliated with Certus Healthcare, a group operating 11 facilities in 2 states. Group record: average rating 1.8/5, 3 abuse citation icons, 2 facilities on the Special Focus list, $393,134 in federal fines. This facility rates below its group average (1.8/5).
Total nurse staffing: 3.14 (Ohio median: 3.57). RN hours: 0.54. Weekend total: 2.79. Nursing staff turnover: 39%.
All-time on record: 66 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-06 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2026-04-27 |
| 2026-04-06 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2026-04-27 |
| 2026-04-06 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-04-27 |
| 2026-04-06 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2026-04-27 |
| 2026-04-06 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | complaint | corrected 2026-04-27 |
| 2026-04-06 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2026-04-27 |
| 2025-12-30 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2026-01-23 |
| 2025-12-30 | Respond appropriately to all alleged violations. | D | complaint | corrected 2026-01-23 |
| 2025-12-04 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-12-22 |
| 2025-08-21 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | F | complaint | corrected 2025-09-24 |
| 2025-08-21 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | complaint | corrected 2025-09-24 |
| 2025-08-21 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2025-09-24 |
| 2025-08-21 | Assure the security of all personal funds of residents deposited with the facility. | E | Health | corrected 2025-09-24 |
| 2025-08-21 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2025-09-24 |
| 2025-08-21 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2025-09-24 |
| 2025-08-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2025-09-24 |
| 2025-08-21 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-09-24 |
| 2025-08-21 | Keep all essential equipment working safely. | E | complaint | corrected 2025-09-24 |
| 2025-08-21 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Assess the resident when there is a significant change in condition | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | complaint | corrected 2025-09-24 |
| 2025-08-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Health | corrected 2025-09-24 |
| 2025-08-21 | Implement a program that monitors antibiotic use. | D | Health | corrected 2025-09-24 |
| 2025-03-14 | Ensure residents have reasonable access to and privacy in their use of communication methods. | D | complaint | corrected 2025-03-25 |
| 2025-01-29 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2025-02-18 |
| 2025-01-29 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | complaint | corrected 2025-02-18 |
| 2024-12-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-11-18 |
| 2024-12-07 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2025-01-03 |
| 2024-08-08 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | complaint | corrected 2024-08-30 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| CHM OH WEST OPCO HOLDCO LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 12/28/2021 |
| OHIO CARE SKLD LLC | 5% Or Greater Indirect Ownership Interest | Organization | 50% | since 12/28/2021 |
| DIPASQUA, JASON | Corporate Officer | Individual | NOT APPLICABLE | since 12/28/2021 |
| FISHMAN, SHMUEL | Corporate Officer | Individual | NOT APPLICABLE | since 12/28/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 366244. Corrections: data@carerecords.org.