Nursing homes › New Hampshire › Crestwood Center
40 Crosby Street, Milford, NH 03055 · 6036737061 · 82 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates above its group average (2.4/5).
Total nurse staffing: 3.37 (New Hampshire median: 3.65). RN hours: 0.81. Weekend total: 2.92. Nursing staff turnover: 43%.
All-time on record: 13 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-12-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-02-06 |
| 2025-12-18 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-02-06 |
| 2025-12-18 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Health | corrected 2026-02-06 |
| 2024-06-26 | Provide and implement an infection prevention and control program. | J | complaint | corrected 2024-06-17 |
| 2024-01-30 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2024-01-01 |
| 2024-01-30 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | E | Health | corrected 2024-03-01 |
| 2024-01-30 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2024-03-07 |
| 2024-01-30 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-03-02 |
| 2024-01-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-03-06 |
| 2024-01-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-03-06 |
| 2024-01-30 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | C | Health | corrected 2024-03-14 |
| 2024-01-30 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Health | corrected 2024-03-05 |
| 2024-01-30 | Provide activities to meet all resident's needs. | B | Health | corrected 2024-02-29 |
| Date | Type | Amount |
|---|---|---|
| 2024-06-26 | Fine | $15,646 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HARBORSIDE NEW HAMPSHIRE LIMITED PARTNERSHIP | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 05/01/2019 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| HARBORSIDE HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| HARBORSIDE TOLEDO BUSINESS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| SUNBRIDGE HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 05/01/2019 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| BENSON, HANNAH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2024 |
| MORRIS, DIANE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/23/2023 |
| OJUTALAYO, AYOBAMI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 305061. Corrections: data@carerecords.org.