Nursing homes › North Carolina › Crown Haven Health and Rehabilitation
620 Tom Hunter Road, Charlotte, NC 28213 · 7045985136 · 120 certified beds
Per CMS filings, this facility is affiliated with Avardis Health, a group operating 38 facilities in 4 states. Group record: average rating 2.0/5, 9 abuse citation icons, 5 facilities on the Special Focus list, $1,579,025 in federal fines. This facility rates above its group average (2.0/5).
Total nurse staffing: 3.09 (North Carolina median: 3.53). RN hours: 0.38. Weekend total: 2.94. Nursing staff turnover: 57%.
All-time on record: 44 deficiency citations, including 4 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-07-03 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | J | Health | corrected 2025-07-30 |
| 2025-07-03 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2025-07-30 |
| 2025-07-03 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2025-07-30 |
| 2025-07-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-07-30 |
| 2025-07-03 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-07-30 |
| 2025-07-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-07-30 |
| 2024-09-23 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2024-10-22 |
| 2024-09-23 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-10-22 |
| 2024-08-09 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2024-09-23 |
| 2024-08-09 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2024-10-22 |
| 2024-07-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-08-09 |
| 2024-02-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-03-11 |
| 2024-02-12 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Health | corrected 2024-03-11 |
| 2024-02-12 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Health | corrected 2024-03-11 |
| 2024-02-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-03-11 |
| 2024-02-12 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2024-03-11 |
| 2024-02-12 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2024-03-11 |
| 2024-02-12 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2024-03-11 |
| 2024-02-12 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-03-11 |
| 2024-02-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-03-11 |
| 2024-02-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-03-11 |
| 2024-02-12 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2024-03-11 |
| 2024-02-12 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2024-03-11 |
| 2024-02-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-03-11 |
| 2024-02-12 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-03-11 |
| 2024-02-12 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Health | corrected 2024-03-11 |
| 2023-12-13 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J | complaint | corrected 2023-09-29 |
| 2023-12-13 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. | J | complaint | corrected 2023-09-29 |
| 2023-12-13 | Ensure that residents are free from significant medication errors. | J | complaint | corrected 2023-09-29 |
| 2023-12-13 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | complaint | corrected 2023-12-14 |
| 2023-12-13 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2023-12-14 |
| 2023-09-11 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | complaint | corrected 2023-09-19 |
| Date | Type | Amount |
|---|---|---|
| 2024-07-02 | Fine | $55,966 |
| 2024-07-02 | Payment Denial | 20 days payment denial |
| 2023-12-13 | Fine | $3,911 |
| 2023-12-13 | Fine | $3,912 |
| 2023-12-13 | Fine | $7,446 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| LOTTENC PARENTCO LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| NCOP HOLDCO LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| NU C II IRREVOCABLE TRUST | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| NU C IRREVOCABLE TRUST | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| SNF CARE CENTERS LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| STH HOLDCO LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| ZENITH HOLDCO II LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| ZENITH HOLDCO LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 06/01/2025 |
| HOBACK, TIFFANY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2025 |
| SEMONES, BRANDI | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2025 |
| SNF MGR LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 05/01/2025 |
| CHAIK-OUGHLI, MAHER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| GHANNAM, WASEEM | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| HOBACK, TIFFANY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| JONES, TEQUILLA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| RAINEY, MARNITA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| SEMONES, BRANDI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 345388. Corrections: data@carerecords.org.