Nursing homes › California › East Bay Post-Acute
20259 Lake Chabot Road, Castro Valley, CA 94546 · 5103513700 · 91 certified beds
Per CMS filings, this facility is affiliated with Pacs Group, a group operating 281 facilities in 16 states. Group record: average rating 2.8/5, 26 abuse citation icons, 13 facilities on the Special Focus list, $8,841,332 in federal fines. This facility rates below its group average (2.8/5).
Total nurse staffing: 3.88 (California median: 4.24). RN hours: 0.76. Weekend total: 3.56. Nursing staff turnover: 44%.
All-time on record: 58 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-05-04 |
| 2026-04-07 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2026-05-04 |
| 2025-12-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | F | complaint | corrected 2026-02-12 |
| 2025-11-17 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | F | Health | corrected 2025-12-26 |
| 2025-11-17 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2025-12-26 |
| 2025-11-17 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Health | corrected 2025-12-26 |
| 2025-11-17 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2025-12-26 |
| 2025-11-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2025-12-26 |
| 2025-11-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-12-26 |
| 2025-11-17 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. | E | Health | corrected 2025-12-26 |
| 2025-11-17 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2025-12-26 |
| 2025-11-17 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2025-12-26 |
| 2025-11-17 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2025-12-26 |
| 2025-11-17 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-12-26 |
| 2025-11-17 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2025-12-26 |
| 2025-11-17 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-12-26 |
| 2025-11-17 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-12-26 |
| 2025-11-17 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-12-26 |
| 2024-10-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-11-14 |
| 2024-08-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-09-20 |
| 2024-08-29 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-09-24 |
| 2024-05-16 | Dispose of garbage and refuse properly. | D | complaint | corrected 2024-05-30 |
| 2024-01-12 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | G | complaint | corrected 2024-02-12 |
| 2024-01-12 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2024-02-12 |
| 2024-01-12 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Health | corrected 2024-02-12 |
| 2024-01-12 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Health | corrected 2024-02-12 |
| 2024-01-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-02-12 |
| 2024-01-12 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | F | Health | corrected 2024-02-12 |
| 2024-01-12 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Assure that each resident’s assessment is updated at least once every 3 months. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Keep all essential equipment working safely. | E | Health | corrected 2024-02-12 |
| 2024-01-12 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-02-12 |
| 2024-01-12 | Provide care by qualified persons according to each resident's written plan of care. | D | Health | corrected 2024-02-12 |
| 2024-01-12 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-02-12 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| APT, FREDERICK | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| HANCOCK, MARK | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| JERGENSEN, JOSHUA | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| MITCHELL, JOHN | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 055239. Corrections: data@carerecords.org.