Nursing homes › Delaware › Encore at Wilmington
2723 Shipley Road, Wilmington, DE 19810 · 3024790111 · 82 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: For profit - Corporation.
Total nurse staffing: 3.95 (Delaware median: 3.92). RN hours: 1.14. Weekend total: 3.45. Nursing staff turnover: 51%.
All-time on record: 59 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-06-06 | Provide and implement an infection prevention and control program. | F | Health | corrected 2025-07-16 |
| 2025-06-06 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2025-07-16 |
| 2025-06-06 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-07-16 |
| 2025-06-06 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-07-16 |
| 2025-06-06 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-07-16 |
| 2024-07-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2024-08-23 |
| 2024-07-02 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-08-09 |
| 2024-07-02 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2024-08-09 |
| 2024-07-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Assure that each resident’s assessment is updated at least once every 3 months. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-09-27 |
| 2024-07-02 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. | D | complaint | corrected 2024-08-09 |
| 2024-07-02 | Observe each nurse aide's job performance and give regular training. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Health | corrected 2024-08-09 |
| 2024-07-02 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | C | Health | corrected 2024-08-09 |
| 2024-01-08 | Plan the resident's discharge to meet the resident's goals and needs. | J | complaint | corrected 2024-02-05 |
| 2024-01-08 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | complaint | corrected 2024-02-05 |
| 2024-01-08 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Assess the resident when there is a significant change in condition | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | complaint | corrected 2024-02-05 |
| 2024-01-08 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | complaint | corrected 2024-02-05 |
| 2023-01-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-02-21 |
| Date | Type | Amount |
|---|---|---|
| 2024-07-02 | Fine | $16,801 |
| 2024-01-08 | Fine | $15,593 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| SNH PROJ LINCOLN TRS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/2020 |
| DIVERSIFIED HEALTHCARE TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2020 |
| SNH TRS LICENSEE HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2020 |
| SNH TRS, INC. | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2020 |
| ANDERSON, JACQUELYN | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| BILOTTO, CHRISTOPHER | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| BROWN, MATTHEW | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| CLARK, JENNIFER | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2020 |
| LIFE CARE SERVICES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/18/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 085031. Corrections: data@carerecords.org.