Nursing homes › Minnesota › Glenoaks Senior Living Campus
100 Glen Oaks Drive, New London, MN 56273 · 3203546057 · 52 certified beds
Per CMS filings, this facility is affiliated with Campbell Street Services, a group operating 20 facilities in 3 states. Group record: average rating 2.2/5, 1 abuse citation icons, 1 facilities on the Special Focus list, $446,263 in federal fines. This facility rates below its group average (2.2/5).
Total nurse staffing: 3.23 (Minnesota median: 4.16). RN hours: 0.71. Weekend total: 2.87. Nursing staff turnover: 80%.
All-time on record: 47 deficiency citations, including 2 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-09-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-10-20 |
| 2025-09-12 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | complaint | corrected 2025-10-20 |
| 2025-09-12 | Respond appropriately to all alleged violations. | E | complaint | corrected 2025-10-20 |
| 2025-09-12 | Observe each nurse aide's job performance and give regular training. | E | complaint | corrected 2025-10-20 |
| 2025-09-12 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-10-20 |
| 2025-04-24 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Health | corrected 2025-05-23 |
| 2025-04-24 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | F | Health | corrected 2025-05-23 |
| 2025-04-24 | Provide and implement an infection prevention and control program. | F | Health | corrected 2025-05-23 |
| 2025-04-24 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Health | corrected 2025-05-23 |
| 2025-04-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2025-05-23 |
| 2025-04-24 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2025-05-23 |
| 2025-04-24 | Implement a program that monitors antibiotic use. | E | Health | corrected 2025-05-23 |
| 2025-04-24 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. | D | Health | corrected 2025-05-23 |
| 2025-04-24 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-05-23 |
| 2025-04-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-05-23 |
| 2025-04-24 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2025-05-23 |
| 2025-04-24 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-05-23 |
| 2025-04-24 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2025-05-23 |
| 2024-03-06 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E | Health | corrected 2024-03-25 |
| 2024-03-06 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-03-25 |
| 2024-03-06 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2024-03-25 |
| 2024-03-06 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-03-25 |
| 2024-03-06 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-03-25 |
| 2023-09-21 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2023-10-12 |
| 2023-09-21 | Ensure that residents are free from significant medication errors. | J | complaint | corrected 2023-10-12 |
| 2023-09-21 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | complaint | corrected 2023-10-12 |
| 2023-09-21 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2023-10-12 |
| 2023-09-21 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Respond appropriately to all alleged violations. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | complaint | corrected 2023-10-12 |
| 2023-09-21 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | C | complaint | corrected 2023-10-12 |
| 2023-08-23 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Health | corrected 2023-09-26 |
| 2023-08-23 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-09-25 |
| 2023-08-23 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2023-09-26 |
| 2023-08-23 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2023-09-26 |
| Date | Type | Amount |
|---|---|---|
| 2025-09-12 | Payment Denial | 38 days payment denial |
| 2023-08-23 | Fine | $14,911 |
| 2023-08-23 | Fine | $14,911 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HOLDCO NEW LONDON, MN, LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2019 |
| CHITAI INVESTMENT, LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2019 |
| HOLDCO TABLETOP, LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2019 |
| INVESTCO TABLETOP, LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2019 |
| TECHCARE CORP | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/01/2019 |
| CAMPBELL STREET SERVICES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| CHITAI INVESTMENT, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| HOLDCO NEW LONDON, MN, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| HOLDCO TABLETOP, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| INVESTCO TABLETOP, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| MANAGERCO NEW LONDON, MN, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| TECHCARE CORP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/01/2019 |
| CURCIO, DOMINIC | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/01/2019 |
| DAVIS, RYAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2024 |
| DOLE, ISAAC | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/01/2019 |
| LAKO QUINN, ANGELA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/10/2025 |
| OLSON, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/14/2020 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 245360. Corrections: data@carerecords.org.