Nursing homes › Michigan › Harold and Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001 · 2693814290 · 87 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: Non profit - Corporation.
Total nurse staffing: 3.76 (Michigan median: 3.80). RN hours: 0.82. Weekend total: 3.49. Nursing staff turnover: 41%.
All-time on record: 56 deficiency citations, including 2 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2026-05-15 |
| 2026-04-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2026-05-15 |
| 2026-04-17 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2026-05-15 |
| 2026-04-17 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2026-05-15 |
| 2025-09-17 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-10-24 |
| 2025-09-17 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2025-10-24 |
| 2025-09-17 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-10-24 |
| 2025-08-05 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2025-08-29 |
| 2025-08-05 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-08-29 |
| 2025-03-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-04-21 |
| 2025-03-12 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | complaint | corrected 2025-04-21 |
| 2025-03-12 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-04-21 |
| 2025-03-12 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Health | corrected 2025-04-21 |
| 2024-12-27 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-01-31 |
| 2024-05-23 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Health | corrected 2024-06-28 |
| 2024-05-23 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-06-28 |
| 2024-05-23 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-06-28 |
| 2024-05-23 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2024-06-28 |
| 2024-05-23 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | complaint | corrected 2024-06-28 |
| 2024-05-23 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | complaint | corrected 2024-06-28 |
| 2024-05-23 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-06-28 |
| 2024-05-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-06-28 |
| 2024-05-23 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-06-28 |
| 2024-05-23 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-06-28 |
| 2024-05-23 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Health | corrected 2024-06-28 |
| 2024-04-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | complaint | corrected 2024-03-01 |
| 2024-04-17 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2024-05-10 |
| 2024-04-17 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2024-05-10 |
| 2023-11-20 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2023-12-19 |
| 2023-11-20 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2023-12-19 |
| 2023-11-20 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | complaint | corrected 2023-12-19 |
| 2023-11-20 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2023-12-19 |
| Date | Type | Amount |
|---|---|---|
| 2025-03-12 | Payment Denial | 7 days payment denial |
| 2024-04-17 | Fine | $15,593 |
| 2023-11-20 | Fine | $15,593 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HERITAGE COMMUNITY OF KALAMAZOO | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/1966 |
| BARNES, AMY | Corporate Director | Individual | NOT APPLICABLE | since 11/09/2018 |
| HOUSTON, JORDAN | Corporate Director | Individual | NOT APPLICABLE | since 09/29/2025 |
| HOUSTON, JORDAN | Corporate Officer | Individual | NOT APPLICABLE | since 09/29/2025 |
| BARNES, AMY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/09/2018 |
| EASLICK SHIRELY, GERALD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/24/2025 |
| SMITH, BENJAMIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 235050. Corrections: data@carerecords.org.