Ownership group

Per CMS filings, this facility is affiliated with Heritage Hall, a group operating 16 facilities in 1 states. Group record: average rating 3.9/5, 0 abuse citation icons, 0 facilities on the Special Focus list, $213,532 in federal fines. This facility rates above its group average (3.9/5).

See all 16 facilities in this group →

Staffing (hours per resident per day)

Total nurse staffing: 3.11 (Virginia median: 3.45). RN hours: 0.41. Weekend total: 2.56. Nursing staff turnover: 27%.

Inspection deficiencies

All-time on record: 41 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).

Survey date	Deficiency	Sev.	Type	Status
2024-11-19	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.	G	complaint	corrected 2025-01-09
2024-11-19	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	G	complaint	corrected 2025-01-09
2024-11-19	Ensure that residents are free from significant medication errors.	G	complaint	corrected 2025-01-09
2024-11-19	Provide and implement an infection prevention and control program.	D	complaint	corrected 2025-01-09
2023-08-15	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.	G	complaint	corrected 2023-10-11
2023-02-01	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.	D	Health	corrected 2023-02-07
2023-02-01	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.	D	Health	corrected 2023-02-07
2023-02-01	Provide appropriate treatment and care according to orders, resident’s preferences and goals.	D	Health	corrected 2023-02-07
2023-02-01	Provide enough food/fluids to maintain a resident's health.	D	Health	corrected 2023-02-07
2023-02-01	Provide safe, appropriate dialysis care/services for a resident who requires such services.	D	Health	corrected 2023-02-07

Federal penalties

Date	Type	Amount
2024-11-19	Fine	$40,517
2023-08-15	Fine	$31,103

Ownership & control records (CMS filings)

Name	Role	Type	%	Since
EAST, THOMAS	Corporate Director	Individual	NOT APPLICABLE	since 11/20/2012
HOPKINS, WILLIAM	Corporate Director	Individual	NOT APPLICABLE	since 07/23/2010
DALTON, BRAD	Corporate Officer	Individual	NOT APPLICABLE	since 07/11/2024
DALTON, ROBERT	Corporate Officer	Individual	NOT APPLICABLE	since 04/21/2014
EAST, THOMAS	Corporate Officer	Individual	NOT APPLICABLE	since 11/20/2012
GALLANT, CASSANDRA	Corporate Officer	Individual	NOT APPLICABLE	since 07/11/2024
DALTON, BRAD	Operational/Managerial Control	Individual	NOT APPLICABLE	since 04/01/2024
DALTON, ROBERT	Operational/Managerial Control	Individual	NOT APPLICABLE	since 04/21/2014

Compare nearby (Wise County)

Norton Community Hospital SNF Unit Norton ★★★★★ 5/5
Heritage Hall Wise Wise ★★★★☆ 4/5

Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 495135. Corrections: data@carerecords.org.