Nursing homes › California › Highland Palms Healthcare Center
7534 Palm Ave, Highland, CA 92346 · (909) 862-0611 · 99 certified beds
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Open your comparisonCMS overall star rating: this provider 4/5; median among 1,154 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Pacs Group, a group operating 274 facilities in 16 states. Group record: average rating 2.9/5, 28 abuse citation icons, 12 facilities on the Special Focus list, $8,781,073 in federal fines. This facility rates above its group average (2.9/5).
Total nurse staffing: 3.83 (California median: 4.24). RN hours: 0.26. Weekend total: 3.69. Nursing staff turnover: 39%.
In the downloaded CMS dataset: 29 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2026-05-21 |
| 2026-04-30 | Provide and implement an infection prevention and control program. | F | Health | corrected 2026-05-21 |
| 2026-04-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2026-05-21 |
| 2026-04-30 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2026-05-21 |
| 2026-04-30 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2026-05-21 |
| 2026-04-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-05-21 |
| 2026-03-17 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2026-03-26 |
| 2026-03-17 | Respond appropriately to all alleged violations. | D | complaint | corrected 2026-03-26 |
| 2024-10-31 | Assess the resident when there is a significant change in condition | D | Health | corrected 2024-11-21 |
| 2024-10-31 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-11-21 |
| 2024-10-31 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2024-11-21 |
| 2024-10-31 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-11-21 |
| 2024-10-31 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-11-21 |
| 2024-10-31 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-11-21 |
| 2024-10-31 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-11-21 |
| 2024-09-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2024-10-07 |
| 2024-08-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-08-29 |
| 2024-06-05 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-06-12 |
| 2024-02-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-02-28 |
| 2023-11-30 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2023-12-14 |
No federal fines or payment denials in this downloaded dataset.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| APT, FREDERICK | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| HANCOCK, MARK | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| JERGENSEN, JOSHUA | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| MITCHELL, JOHN | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
How to cite this page: CareRecords, “Highland Palms Healthcare Center — compliance, penalty and ownership record” (CCN 056024), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/highland-palms-healthcare-center-highland-ca/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 056024. Corrections: data@carerecords.org.