Nursing homes › Michigan › Hillcrest Nursing and Rehabilitation Community
695 Mitzi Street, North Muskegon, MI 49445 · 2317441641 · 39 certified beds
Per CMS filings, this facility is affiliated with Atrium Centers, a group operating 26 facilities in 4 states. Group record: average rating 3.0/5, 2 abuse citation icons, 0 facilities on the Special Focus list, $725,682 in federal fines. This facility rates above its group average (3.0/5).
Total nurse staffing: 3.59 (Michigan median: 3.80). RN hours: 0.55. Weekend total: 3.22. Nursing staff turnover: 52%.
All-time on record: 18 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-12-04 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Health | corrected 2026-01-21 |
| 2025-12-04 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-01-21 |
| 2025-12-04 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-01-21 |
| 2025-12-04 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2026-01-21 |
| 2025-03-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-04-24 |
| 2024-10-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-11-15 |
| 2024-10-16 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-11-15 |
| 2024-10-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-11-15 |
| 2024-10-16 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-11-15 |
| 2024-03-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2024-04-03 |
| 2024-03-11 | Provide activities to meet all resident's needs. | E | complaint | corrected 2024-05-08 |
| 2023-10-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-11-09 |
| 2023-10-03 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2023-11-09 |
| 2023-10-03 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Health | corrected 2023-11-09 |
| 2023-10-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2023-11-09 |
| 2023-10-03 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2023-11-09 |
| 2023-10-03 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2023-11-09 |
| 2023-10-03 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Health | corrected 2023-11-09 |
| Date | Type | Amount |
|---|---|---|
| 2024-03-11 | Payment Denial | 34 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| ATRIUM CENTERS, LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 10/01/2007 |
| JOHNSON, CINDY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/18/2024 |
| METHRIC, JOHN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/18/2024 |
| LOCKHART, DENNIS | Corporate Director | Individual | NOT APPLICABLE | since 08/01/2003 |
| BAILEY, ESSEL | Corporate Officer | Individual | NOT APPLICABLE | since 11/01/2007 |
| FINNEY, DONALD | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2003 |
| ROCCA, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 06/14/2021 |
| ATRIUM CENTERS MANAGEMENT LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/01/2007 |
| ALBRIGHT ROSS, SUSAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/02/2018 |
| ANDERSON, CURT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/01/2025 |
| CHERRY, JILL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2025 |
| JOHNSON, CINDY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/18/2024 |
| KRAMER, TINA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/26/2025 |
| METHRIC, JOHN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/18/2024 |
| SMALLEY, DANIEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2025 |
| STEENHAGEN, KATHRYN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/19/2024 |
| WILLIAMS, CALANDRA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/06/2009 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 235522. Corrections: data@carerecords.org.