Nursing homes › North Carolina › Life Care Center of Hendersonville
400 Thompson Street, Hendersonville, NC 28792 · 8286974348 · 80 certified beds
Per CMS filings, this facility is affiliated with Life Care Centers of America, a group operating 194 facilities in 26 states. Group record: average rating 3.4/5, 14 abuse citation icons, 3 facilities on the Special Focus list, $3,697,816 in federal fines. This facility rates below its group average (3.4/5).
Total nurse staffing: 3.61 (North Carolina median: 3.53). RN hours: 0.76. Weekend total: 2.93. Nursing staff turnover: 56%.
All-time on record: 32 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-27 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | F | Health | corrected 2025-09-18 |
| 2025-08-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-09-18 |
| 2025-08-27 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. | D | Health | corrected 2025-09-18 |
| 2025-08-27 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-09-18 |
| 2025-08-27 | Post nurse staffing information every day. | C | Health | corrected 2025-09-18 |
| 2024-11-22 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-12-04 |
| 2024-11-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2024-12-04 |
| 2024-08-22 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2024-11-22 |
| 2024-08-22 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | complaint | corrected 2024-11-22 |
| 2024-08-22 | Assure that each resident’s assessment is updated at least once every 3 months. | D | complaint | corrected 2024-11-22 |
| 2024-08-22 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | B | complaint | corrected 2024-11-22 |
| 2024-07-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2024-08-22 |
| 2024-07-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2024-08-22 |
| 2024-07-19 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2024-08-22 |
| 2024-07-19 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-11-22 |
| 2024-07-19 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2024-08-22 |
| 2024-07-19 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-08-22 |
| 2024-07-19 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-08-22 |
| 2024-07-19 | Provide enough food/fluids to maintain a resident's health. | D | complaint | corrected 2024-08-22 |
| 2024-07-19 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2024-08-22 |
| 2024-07-19 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | D | Health | corrected 2024-08-22 |
| 2023-02-10 | Dispose of garbage and refuse properly. | F | Health | corrected 2023-03-26 |
| 2023-02-10 | Perform COVID19 testing on residents and staff. | F | Health | corrected 2023-03-26 |
| 2023-02-10 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Health | corrected 2023-03-26 |
| 2023-02-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-03-26 |
| 2023-02-10 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-03-26 |
| 2023-02-10 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2023-03-26 |
| 2023-02-10 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2023-03-26 |
| 2023-02-10 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2023-03-26 |
| 2023-02-10 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2023-03-26 |
| 2023-02-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B | Health | corrected 2023-03-26 |
| 2023-02-10 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | B | Health | corrected 2023-03-26 |
| Date | Type | Amount |
|---|---|---|
| 2024-07-19 | Fine | $10,527 |
| 2024-07-19 | Fine | $30,459 |
| 2024-07-19 | Payment Denial | 110 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY INC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 07/01/1986 |
| PRESTON, FORREST | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 07/01/1986 |
| BURNETT, OLIVIA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/30/2023 |
| HUNT, WINDY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 01/31/2025 |
| SOLOMON, JENNIFER | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2019 |
| CROSS, CINDY | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/1995 |
| HENRY, TERRY | Corporate Officer | Individual | NOT APPLICABLE | since 08/16/1999 |
| LAY, LISA | Corporate Officer | Individual | NOT APPLICABLE | since 02/09/2018 |
| SWANKER, RICHARD | Corporate Officer | Individual | NOT APPLICABLE | since 04/01/2011 |
| THURMOND, JOAN | Corporate Officer | Individual | NOT APPLICABLE | since 09/22/2000 |
| DEVELOPERS INVESTMENT COMPANY INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/2006 |
| HENDERSONVILLE MEDICAL INVESTORS, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/1995 |
| LIFE CARE CENTERS OF AMERICA, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/1995 |
| BURNETT, OLIVIA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/30/2023 |
| FLETCHER, TODD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/13/2006 |
| HUNT, WINDY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/31/2025 |
| PRESTON, AUBREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/13/2024 |
| ROHRER, MARK | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/03/2023 |
| SOLOMON, JENNIFER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2019 |
| ZIEGLER, JAMES | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/13/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 345463. Corrections: data@carerecords.org.