Nursing homes › Massachusetts › Holyoke › Mission Care at Holyoke
35 Holy Family Road, Holyoke, MA 01040 · (413) 532-3246 · 125 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 338 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Icare Health Network, a group operating 12 facilities in 3 states. Group record: average rating 2.8/5, 5 abuse citation icons, 0 facilities on the Special Focus list, $352,531 in federal fines. This facility rates below its group average (2.8/5).
Total nurse staffing: 3.69 (Massachusetts median: 3.70). RN hours: 0.58. Weekend total: 3.35. Nursing staff turnover: 45%.
In the downloaded CMS dataset: 44 deficiency citations, including 2 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-06-23 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2026-06-03 |
| 2025-12-03 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-11-18 |
| 2025-12-03 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-11-18 |
| 2025-11-25 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). | G | complaint | corrected 2025-12-15 |
| 2025-11-25 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2025-12-15 |
| 2025-11-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-12-15 |
| 2025-06-10 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Health | corrected 2025-07-25 |
| 2025-06-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-07-25 |
| 2025-06-10 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Provide routine and 24-hour emergency dental care for each resident. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-07-25 |
| 2025-06-10 | Give the resident's representative the ability to exercise the resident's rights. | D | complaint | corrected 2025-07-25 |
| 2025-04-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | J | complaint | corrected 2025-03-17 |
| 2025-04-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-03-17 |
| 2025-01-02 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | complaint | corrected 2025-01-24 |
| 2024-04-02 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-05-17 |
| 2024-04-02 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-05-17 |
| 2024-04-02 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2024-05-17 |
| 2024-04-02 | Ensure that residents are free from significant medication errors. | D | Health | corrected 2024-05-17 |
| 2024-04-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-05-17 |
| 2024-04-02 | Have policies on smoking. | D | Health | corrected 2024-05-17 |
| 2023-01-03 | Ensure that residents are free from significant medication errors. | G | Health | corrected 2023-01-03 |
| 2023-01-03 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Health | corrected 2023-02-19 |
| 2023-01-03 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2023-02-19 |
| 2023-01-03 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2023-02-19 |
| Date | Type | Amount |
|---|---|---|
| 2025-11-25 | Fine | $10,358 |
| 2025-04-01 | Fine | $16,985 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| ACTIVE INVESTMENTS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2021 |
| COMMONWEALTH CAPITAL INVESTORS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2021 |
| PRESTON CAPITAL INVESTORS INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2021 |
| VANTAGE CAPITAL INVESTORS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2021 |
| COHEN, JONATHAN | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 02/02/2021 |
| SEBBAG, JOSEPH | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 02/02/2021 |
| WRIGHT, CHRISTOPHER | Corporate Officer | Individual | NOT APPLICABLE | since 02/02/2021 |
How to cite this page: CareRecords, “Mission Care at Holyoke — compliance, penalty and ownership record” (CCN 225480), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/mission-care-at-holyoke-holyoke-ma/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225480. Corrections: data@carerecords.org.