Nursing homes › California › Northbrook Healthcare Center
64 Northbrook Way, Willits, CA 95490 · 7074595592 · 70 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates above its group average (3.2/5).
Total nurse staffing: 4.04 (California median: 4.24). RN hours: 0.37. Weekend total: 3.61. Nursing staff turnover: 42%.
All-time on record: 25 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-30 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Health | corrected 2026-02-26 |
| 2026-01-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2026-02-26 |
| 2026-01-30 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Health | corrected 2026-02-26 |
| 2026-01-30 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Health | corrected 2026-02-26 |
| 2026-01-30 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-02-26 |
| 2026-01-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2026-02-26 |
| 2026-01-30 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-02-26 |
| 2025-12-29 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | complaint | corrected 2026-01-16 |
| 2025-04-10 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-05-02 |
| 2025-04-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-05-02 |
| 2025-03-05 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | G | complaint | corrected 2025-03-27 |
| 2023-03-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Make sure that a working call system is available in each resident's bathroom and bathing area. | F | Health | corrected 2023-05-01 |
| 2023-03-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2023-05-01 |
| 2023-03-27 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-05-01 |
| 2023-03-27 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | Health | corrected 2023-05-01 |
| 2023-03-27 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-05-01 |
| 2023-03-27 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2023-05-01 |
| 2023-03-27 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2023-05-01 |
| 2023-03-27 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | D | Health | corrected 2023-05-01 |
| Date | Type | Amount |
|---|---|---|
| 2025-03-05 | Fine | $9,295 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GAMBLE, SHAWNDEE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/15/2001 |
| RAO, SEEMA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 04/01/2024 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 01/30/2006 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| WILLITS, ADAM | Corporate Officer | Individual | NOT APPLICABLE | since 09/09/2024 |
| TWOMAGNETS LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 08/01/2002 |
| GAMBLE, SHAWNDEE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/15/2001 |
| RAO, SEEMA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 056215. Corrections: data@carerecords.org.