Nursing homes › Michigan › Optalis Health & Rehabilitation at Kent-Crossing
2320 E Beltline Se, Grand Rapids, MI 49546 · 6169493000 · 182 certified beds
Per CMS filings, this facility is affiliated with Optalis Health & Rehabilitation, a group operating 37 facilities in 2 states. Group record: average rating 2.3/5, 10 abuse citation icons, 1 facilities on the Special Focus list, $2,053,062 in federal fines. This facility rates below its group average (2.3/5).
Total nurse staffing: 3.75 (Michigan median: 3.80). RN hours: 0.64. Weekend total: 3.40. Nursing staff turnover: 56%.
All-time on record: 69 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-19 | Ensure that residents are free from significant medication errors. | G | complaint | corrected 2026-04-15 |
| 2026-03-19 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2026-04-15 |
| 2026-03-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2026-04-15 |
| 2026-03-19 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2026-04-15 |
| 2026-03-19 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2026-04-15 |
| 2026-03-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2026-04-15 |
| 2026-03-19 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2026-04-15 |
| 2026-03-19 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2026-04-15 |
| 2026-03-19 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Protect each resident from the wrongful use of the resident's belongings or money. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2026-04-15 |
| 2026-03-19 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Assess the resident when there is a significant change in condition | D | Health | corrected 2026-04-15 |
| 2026-03-19 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2026-04-15 |
| 2026-03-19 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | complaint | corrected 2026-04-15 |
| 2026-03-19 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2026-04-15 |
| 2025-08-07 | Honor the resident's right to manage his or her financial affairs. | E | complaint | corrected 2025-09-05 |
| 2025-08-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | complaint | corrected 2025-09-05 |
| 2025-08-07 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2025-09-05 |
| 2025-08-07 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2025-09-05 |
| 2025-08-07 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-09-05 |
| 2025-08-07 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-09-05 |
| 2025-01-29 | Ensure the activities program is directed by a qualified professional. | F | Health | corrected 2025-02-25 |
| 2025-01-29 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-02-25 |
| 2025-01-29 | Provide and implement an infection prevention and control program. | F | complaint | corrected 2025-04-01 |
| 2025-01-29 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | complaint | corrected 2025-02-25 |
| 2025-01-29 | Provide activities to meet all resident's needs. | E | Health | corrected 2025-02-25 |
| 2025-01-29 | Provide enough food/fluids to maintain a resident's health. | E | Health | corrected 2025-02-25 |
| 2025-01-29 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Health | corrected 2025-02-25 |
| 2025-01-29 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-02-25 |
| 2025-01-29 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-02-25 |
| 2025-01-29 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-02-25 |
| 2025-01-29 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-02-25 |
| 2025-01-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-02-25 |
| 2025-01-29 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-02-25 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| OM HOLDCO 7 LLC | 5% Or Greater Direct Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 07/01/2025 |
| PINAL R. PATEL 2020 IRREVOCABLE FAMILY TRUST UAD 10-6-2020 | 5% Or Greater Direct Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 07/01/2025 |
| PATEL, RAJAN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2025 |
| PATEL, RAJAN | Corporate Officer | Individual | NOT APPLICABLE | since 07/01/2025 |
| OPTUM MANAGEMENT SOLUTIONS. INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 07/01/2025 |
| LINK, ERIC | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2025 |
| MILLER-GILL, DESHONIQUE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2025 |
| NWANKWO, UCHEBIKE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2025 |
| SHARON, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2025 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 235103. Corrections: data@carerecords.org.