Nursing homes › North Carolina › Pavilion Health Center at Brightmore
10011 Providence Road West, Charlotte, NC 28277 · 9802458500 · 108 certified beds
Per CMS filings, this facility is affiliated with Liberty Senior Living, a group operating 37 facilities in 2 states. Group record: average rating 2.8/5, 1 abuse citation icons, 0 facilities on the Special Focus list, $941,491 in federal fines. This facility rates below its group average (2.8/5).
Total nurse staffing: 3.32 (North Carolina median: 3.53). RN hours: 0.42. Weekend total: 3.02. Nursing staff turnover: 40%.
All-time on record: 31 deficiency citations, including 3 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-12-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | Past Non-Compliance |
| 2025-07-03 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-07-11 |
| 2025-07-03 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-07-11 |
| 2025-07-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-07-11 |
| 2025-07-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-07-11 |
| 2025-07-03 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-07-11 |
| 2025-07-03 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-07-11 |
| 2024-03-26 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2024-04-18 |
| 2024-03-26 | Ensure that residents are free from significant medication errors. | J | complaint | corrected 2024-04-18 |
| 2024-03-26 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2024-04-18 |
| 2024-03-26 | Provide activities to meet all resident's needs. | E | Health | corrected 2024-04-18 |
| 2024-03-26 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Health | corrected 2024-04-18 |
| 2024-03-26 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-04-18 |
| 2024-03-26 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | complaint | corrected 2024-04-18 |
| 2024-03-26 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2024-04-18 |
| 2024-03-26 | Protect each resident from the wrongful use of the resident's belongings or money. | D | complaint | corrected 2024-01-06 |
| 2024-03-26 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2024-04-18 |
| 2024-03-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-04-18 |
| 2024-03-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-04-18 |
| 2024-03-26 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2024-04-18 |
| 2024-03-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-04-18 |
| 2024-03-26 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | complaint | corrected 2024-04-18 |
| 2024-03-26 | Provide enough food/fluids to maintain a resident's health. | D | complaint | corrected 2024-04-18 |
| 2024-03-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-04-18 |
| 2024-03-26 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2024-04-18 |
| 2024-03-26 | Post nurse staffing information every day. | C | Health | corrected 2024-04-16 |
| Date | Type | Amount |
|---|---|---|
| 2025-12-09 | Fine | $16,985 |
| 2024-03-26 | Fine | $86,450 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| LONG TERM CARE MANAGEMENT SERVICES LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 03/10/2011 |
| BORK, MATTHEW | Corporate Director | Individual | NOT APPLICABLE | since 01/22/2014 |
| MILLER, ROBERT | Corporate Director | Individual | NOT APPLICABLE | since 09/01/2024 |
| PURIFOY, PENNY | Corporate Director | Individual | NOT APPLICABLE | since 01/22/2014 |
| WILSON, JEFFREY | Corporate Director | Individual | NOT APPLICABLE | since 01/22/2014 |
| CALCUTT, JOSEPH | Corporate Officer | Individual | NOT APPLICABLE | since 01/22/2014 |
| LONG TERM CARE MANAGEMENT SERVICES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 03/10/2011 |
| BORK, MATTHEW | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/22/2014 |
| CALCUTT, JOSEPH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/22/2014 |
| MCNEILL, JOHN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/10/2011 |
| MCNEILL, RONALD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/10/2011 |
| PURIFOY, PENNY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/22/2014 |
| WILSON, JEFFREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/22/2014 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 345563. Corrections: data@carerecords.org.