Nursing homes › North Carolina › Pelican Health Randolph LLC
4801 Randolph Road, Charlotte, NC 28211 · 7043648363 · 100 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: For profit - Corporation.
Total nurse staffing: 3.15 (North Carolina median: 3.53). RN hours: 0.65. Weekend total: 3.00. Nursing staff turnover: 76%.
All-time on record: 47 deficiency citations, including 2 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-09-17 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2025-10-17 |
| 2025-09-17 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | complaint | corrected 2025-10-17 |
| 2025-09-17 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Provide appropriate foot care. | D | Health | corrected 2025-10-17 |
| 2025-09-17 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2025-10-17 |
| 2025-09-17 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-10-17 |
| 2025-09-17 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-10-17 |
| 2025-09-17 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2025-10-17 |
| 2024-06-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Health | corrected 2024-07-23 |
| 2024-06-27 | Ensure that residents are free from significant medication errors. | E | Health | corrected 2024-07-23 |
| 2024-06-27 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-07-23 |
| 2024-06-27 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-07-23 |
| 2024-06-27 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-07-23 |
| 2024-05-03 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2024-05-04 |
| 2024-05-03 | Post nurse staffing information every day. | C | complaint | corrected 2024-05-04 |
| 2024-05-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | complaint | corrected 2024-05-04 |
| 2024-04-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | complaint | corrected 2024-01-24 |
| 2024-04-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-01-24 |
| 2024-04-24 | Allow residents to self-administer drugs if determined clinically appropriate. | D | complaint | corrected 2024-05-04 |
| 2023-02-28 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Health | corrected 2023-06-14 |
| 2023-02-28 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2023-03-24 |
| 2023-02-28 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | Health | corrected 2023-05-23 |
| 2023-02-28 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. | E | Health | corrected 2023-05-23 |
| 2023-02-28 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2023-05-23 |
| 2023-02-28 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-05-23 |
| 2023-02-28 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | E | Health | corrected 2023-06-14 |
| 2023-02-28 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2023-05-23 |
| 2023-02-28 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2023-05-23 |
| 2023-02-28 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2023-05-23 |
| 2023-02-28 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2023-05-23 |
| 2023-02-28 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Health | corrected 2023-05-23 |
| 2023-02-28 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D | Health | corrected 2023-05-23 |
| 2023-02-28 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2023-05-23 |
| Date | Type | Amount |
|---|---|---|
| 2024-04-24 | Fine | $4,017 |
| 2024-04-24 | Fine | $7,823 |
| 2024-04-24 | Fine | $7,823 |
No detailed ownership records on file.
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 345134. Corrections: data@carerecords.org.