Nursing homes › Louisiana › Pontchartrain Health Care Center
1401 Highway 190, Mandeville, LA 70448 · (985) 626-8581 · 182 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 264 providers with a published value in the same state and provider category: 2/5.
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Per CMS filings, this facility is affiliated with Inspired Healthcare Management, a group operating 6 facilities in 1 state. Group record: average rating 1.5/5, 0 abuse citation icons, 1 facility on the Special Focus list, $359,072 in federal fines. This facility rates below its group average (1.5/5).
Total nurse staffing: 3.55 (Louisiana median: 3.62). RN hours: 0.20. Weekend total: 2.96. Nursing staff turnover: 55%.
In the downloaded CMS dataset: 45 deficiency citations, including 3 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-19 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2026-03-19 |
| 2026-02-19 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2026-03-19 |
| 2026-02-19 | Have a plan that describes the process for conducting QAPI and QAA activities. | D | complaint | corrected 2026-03-19 |
| 2025-06-13 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | K | Health | corrected 2025-07-10 |
| 2025-06-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | K | Health | corrected 2025-07-10 |
| 2025-06-13 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | K | Health | corrected 2025-07-10 |
| 2025-06-13 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Health | corrected 2025-07-10 |
| 2025-06-13 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-07-10 |
| 2025-06-13 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-07-10 |
| 2025-06-13 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-07-10 |
| 2025-06-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-07-10 |
| 2025-06-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-07-10 |
| 2025-06-13 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Health | corrected 2025-07-10 |
| 2025-06-13 | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. | C | Health | corrected 2025-07-10 |
| 2025-04-03 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2025-04-11 |
| 2025-03-05 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | complaint | corrected 2025-03-26 |
| 2025-03-05 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-03-26 |
| 2025-03-05 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-03-26 |
| 2024-11-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2024-12-11 |
| 2024-11-13 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | complaint | corrected 2024-12-11 |
| 2024-10-11 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2024-11-25 |
| 2024-10-11 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2024-11-25 |
| 2024-10-11 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2024-11-25 |
| 2024-10-11 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2024-11-25 |
| 2024-10-11 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2024-11-15 |
| 2024-07-31 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2024-09-03 |
| 2024-05-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2024-06-21 |
| 2024-05-08 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | F | complaint | corrected 2024-06-21 |
| 2024-05-08 | Dispose of garbage and refuse properly. | F | complaint | corrected 2024-06-21 |
| 2024-05-08 | Ensure each resident receives an accurate assessment. | E | complaint | corrected 2024-06-21 |
| 2024-05-08 | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. | E | Health | corrected 2024-06-21 |
| 2024-05-08 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | complaint | corrected 2024-06-21 |
| 2024-05-08 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | complaint | corrected 2024-06-21 |
| 2024-05-08 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-06-21 |
| 2024-05-08 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | C | complaint | corrected 2024-06-21 |
| 2024-05-08 | Post nurse staffing information every day. | B | complaint | corrected 2024-06-21 |
| 2024-02-15 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2024-03-30 |
| 2024-02-15 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2024-03-30 |
| 2023-04-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2023-06-11 |
| 2023-04-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-06-11 |
| Date | Type | Amount |
|---|---|---|
| 2025-06-13 | Fine | $105,898 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PONTCHARTRAIN GUEST HOUSE INC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 07/16/1990 |
| GOUX, LYNETTE | 5% Or Greater Indirect Ownership Interest | Individual | 48% | since 07/13/1990 |
| GOUX, JEREMY | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2012 |
| GOUX, LYNETTE | Corporate Director | Individual | NOT APPLICABLE | since 07/13/1990 |
| GOUX, TIMOTHY | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2012 |
| GOUX, LYNETTE | Corporate Officer | Individual | NOT APPLICABLE | since 07/13/1990 |
| INSPIRED HEALTHCARE MANAGEMENT, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/01/2017 |
| LAURENT, MERRILL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/1999 |
| LAVARINE, PATRICIA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/29/2020 |
| LEACH, MARY LYNN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/08/2020 |
How to cite this page: CareRecords, “Pontchartrain Health Care Center — compliance, penalty and ownership record” (CCN 195297), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/pontchartrain-health-care-center-mandeville-la/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 195297. Corrections: data@carerecords.org.