Nursing homes › Massachusetts › Reservoir Center for Health & Rehabilitation, the
400 Bolton Street, Marlborough, MA 01752 · 3392241189 · 144 certified beds
Per CMS filings, this facility is affiliated with National Health Care Associates, a group operating 43 facilities in 6 states. Group record: average rating 3.1/5, 8 abuse citation icons, 0 facilities on the Special Focus list, $700,035 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.95 (Massachusetts median: 3.71). RN hours: 0.63. Weekend total: 3.54. Nursing staff turnover: 34%.
All-time on record: 28 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2026-02-13 |
| 2026-01-13 | Have a plan that describes the process for conducting QAPI and QAA activities. | E | Health | corrected 2026-02-13 |
| 2026-01-13 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2026-02-13 |
| 2026-01-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2026-02-13 |
| 2026-01-13 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2026-02-13 |
| 2026-01-13 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2026-02-13 |
| 2026-01-13 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Health | corrected 2026-02-13 |
| 2026-01-13 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | B | Health | corrected 2026-02-13 |
| 2024-10-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-11-08 |
| 2024-10-15 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | complaint | corrected 2024-11-08 |
| 2024-10-15 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | complaint | corrected 2024-11-08 |
| 2024-10-15 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2024-11-08 |
| 2024-10-02 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-11-04 |
| 2024-10-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Plan the resident's discharge to meet the resident's goals and needs. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Ensure that residents are free from significant medication errors. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-11-04 |
| 2024-10-02 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. | B | Health | corrected 2024-11-04 |
| 2023-07-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-08-02 |
| 2023-07-11 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2023-08-02 |
| 2023-07-11 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2023-08-02 |
| Date | Type | Amount |
|---|---|---|
| 2023-07-24 | Fine | $3,145 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| MARVIN OSTREICHER FAMILY TRUST 2012 | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 01/28/2013 |
| MERIDIAN CAPITAL FOUNDATION | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 01/28/2013 |
| MSO ASSOCIATES LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 01/28/2013 |
| SUSAN OSTREICHER FAMILY TRUST 2012 | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 01/28/2013 |
| VENTAS NHV FUND | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 01/28/2013 |
| BOKOW, BARRY | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| DAVID, ALBERT | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| GEFFNER, IRA | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| GLUCK, ROBERT | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| LOBELL, JONAH | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| LOWINGER, BEN | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| LOWINGER, JOSEPH | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| OSTREICHER, DAVID | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| OSTREICHER, MARC | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| OSTREICHER, MARVIN | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| OSTREICHER, SUSAN | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| SCHOOR, KALMAN | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| SHAYA-MOGRABY, MOSHE | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| STEG, YITZCHOK | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| WEINSTOCK, ABRAHAM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 01/28/2013 |
| BOKOW, BARRY | Corporate Director | Individual | NOT APPLICABLE | since 01/28/2013 |
| GILMARTIN, THOMAS | Corporate Director | Individual | NOT APPLICABLE | since 01/28/2013 |
| OSTREICHER, MARVIN | Corporate Director | Individual | NOT APPLICABLE | since 01/28/2013 |
| IDUMWONYI, EGHOSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/16/2024 |
| SHALLER, CAITLIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225326. Corrections: data@carerecords.org.