Nursing homes › Wisconsin › River'S Bend Health Services
960 S Rapids Rd, Manitowoc, WI 54220 · 9206841144 · 100 certified beds
Per CMS filings, this facility is affiliated with North Shore Healthcare, a group operating 59 facilities in 4 states. Group record: average rating 2.7/5, 2 abuse citation icons, 1 facilities on the Special Focus list, $1,572,870 in federal fines. This facility rates above its group average (2.7/5).
Total nurse staffing: 3.56 (Wisconsin median: 4.06). RN hours: 0.71. Weekend total: 3.30. Nursing staff turnover: 41%.
All-time on record: 26 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-01-28 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2026-02-20 |
| 2026-01-28 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2026-02-20 |
| 2026-01-28 | Respond appropriately to all alleged violations. | D | complaint | corrected 2026-02-20 |
| 2025-12-18 | Give the resident's representative the ability to exercise the resident's rights. | D | Health | corrected 2026-01-18 |
| 2025-12-18 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2026-01-18 |
| 2025-12-18 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2026-01-18 |
| 2025-12-18 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Health | corrected 2026-01-18 |
| 2025-11-24 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-12-22 |
| 2025-11-24 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-12-22 |
| 2025-07-01 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2025-08-01 |
| 2025-02-17 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-03-17 |
| 2025-02-17 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2025-03-17 |
| 2024-08-28 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2024-09-27 |
| 2024-08-28 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2024-09-27 |
| 2024-08-28 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-09-27 |
| 2024-08-28 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-09-27 |
| 2024-08-28 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2024-09-27 |
| 2024-08-28 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | complaint | corrected 2024-09-27 |
| 2024-08-28 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | complaint | corrected 2024-09-27 |
| 2024-08-28 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | complaint | corrected 2024-09-27 |
| 2024-08-28 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-09-27 |
| 2024-08-28 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-09-27 |
| 2024-01-17 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2024-02-16 |
| 2023-07-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2023-08-26 |
| 2023-07-26 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-08-26 |
| 2023-07-26 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2023-08-26 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 07/24/2017 |
| MILLS, DAVID | 5% Or Greater Indirect Ownership Interest | Individual | 20% | since 08/29/2017 |
| BAUMANN, TROY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| HOEHN, JEFFREY | Corporate Director | Individual | NOT APPLICABLE | since 06/29/2017 |
| HOEHN, JEFFREY | Corporate Officer | Individual | NOT APPLICABLE | since 06/29/2017 |
| NORTH SHORE HEALTHCARE LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/07/2017 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 525475. Corrections: data@carerecords.org.