Nursing homes › Texas › The Healthcare Resort of Plano
3325 West Plano Parkway, Plano, TX 75075 · 9723790000 · 70 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates below its group average (3.2/5).
Total nurse staffing: 3.82 (Texas median: 3.27). RN hours: 0.72. Weekend total: 3.45. Nursing staff turnover: 55%.
All-time on record: 25 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-12-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | complaint | corrected 2025-12-03 |
| 2025-06-26 | Provide safe and appropriate respiratory care for a resident when needed. | E | complaint | corrected 2025-07-31 |
| 2025-06-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | complaint | corrected 2025-07-31 |
| 2025-06-26 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-07-31 |
| 2025-06-26 | Keep residents' personal and medical records private and confidential. | D | complaint | corrected 2025-07-31 |
| 2025-06-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-07-31 |
| 2025-06-26 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-07-31 |
| 2024-10-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | complaint | corrected 2024-10-31 |
| 2024-09-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-05-31 |
| 2024-05-16 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Health | corrected 2024-06-17 |
| 2024-05-16 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2024-06-17 |
| 2024-05-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-06-17 |
| 2024-05-16 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-06-17 |
| 2024-05-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-06-17 |
| 2023-11-16 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | complaint | corrected 2024-01-01 |
| 2023-09-05 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2023-09-30 |
| 2023-09-05 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2023-09-30 |
| 2023-02-23 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | E | Health | corrected 2023-03-02 |
| 2023-02-23 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-03-31 |
| 2023-02-23 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2023-03-31 |
| 2023-02-23 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-03-31 |
| 2023-02-23 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2023-03-02 |
| 2023-02-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2023-03-02 |
| 2023-02-23 | Provide and implement an infection prevention and control program. | D | Health | corrected 2023-03-31 |
| 2023-02-23 | Post nurse staffing information every day. | C | Health | corrected 2023-03-02 |
| Date | Type | Amount |
|---|---|---|
| 2024-09-10 | Fine | $8,995 |
| 2023-11-16 | Fine | $7,443 |
| 2023-11-16 | Payment Denial | 12 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| KEYSTONE CARE LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 10/21/2013 |
| THE ENSIGN GROUP INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 05/12/2016 |
| NICCUM, KEVIN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 01/31/2017 |
| PARK, KEN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/01/2018 |
| WILSON, EDWARD | Corporate Director | Individual | NOT APPLICABLE | since 02/01/2025 |
| ASHTON, ANDREW | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2022 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 10/21/2015 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| SATO, AMI | Corporate Officer | Individual | NOT APPLICABLE | since 09/09/2024 |
| NICCUM, KEVIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/31/2017 |
| PARK, KEN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2018 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 676395. Corrections: data@carerecords.org.