Nursing homes › New Mexico › The Neighborhood in Rio Rancho
900 Loma Colorado Blvd Ne, Rio Rancho, NM 87124 · (505) 994-2296 · 48 certified beds
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Open your comparisonCMS overall star rating: this provider 2/5; median among 67 providers with a published value in the same state and provider category: 3/5.
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CMS lists no chain affiliation for this facility. Ownership type on record: Non profit - Corporation.
Total nurse staffing: 4.83 (New Mexico median: 3.43). RN hours: 1.03. Weekend total: 4.38. Nursing staff turnover: 82%.
In the downloaded CMS dataset: 38 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-13 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-04-10 |
| 2025-11-19 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2025-11-11 |
| 2025-11-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | complaint | corrected 2026-02-13 |
| 2025-11-19 | Provide enough food/fluids to maintain a resident's health. | E | complaint | corrected 2025-12-05 |
| 2025-11-19 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2026-02-17 |
| 2025-11-19 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2026-02-13 |
| 2025-11-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-12-05 |
| 2025-11-17 | Ensure services provided by the nursing facility meet professional standards of quality. | E | Health | corrected 2025-12-05 |
| 2025-11-17 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2025-12-05 |
| 2025-11-17 | Observe each nurse aide's job performance and give regular training. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Provide or obtain dental services for each resident. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2025-12-05 |
| 2025-03-20 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | F | complaint | corrected 2025-05-02 |
| 2025-03-20 | Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid. | E | complaint | corrected 2025-05-02 |
| 2025-03-20 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | E | complaint | corrected 2025-05-02 |
| 2025-03-20 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | complaint | corrected 2025-05-02 |
| 2025-03-20 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | E | complaint | corrected 2025-05-02 |
| 2025-03-20 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2025-05-02 |
| 2025-01-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-03-07 |
| 2025-01-03 | Keep all essential equipment working safely. | D | complaint | corrected 2025-03-07 |
| 2024-05-23 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-06-21 |
| 2024-05-23 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2024-06-21 |
| 2024-05-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-06-21 |
| 2024-05-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-06-21 |
| 2024-05-23 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-06-21 |
| 2024-05-23 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-06-21 |
| 2024-04-01 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-04-19 |
| 2024-04-01 | Ensure services provided by the nursing facility meet professional standards of quality. | D | complaint | corrected 2024-04-19 |
| 2024-04-01 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | complaint | corrected 2024-04-19 |
| 2024-04-01 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | complaint | corrected 2024-04-19 |
| 2024-04-01 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | complaint | corrected 2024-04-19 |
| 2023-02-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-04-04 |
| 2023-02-03 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Health | corrected 2023-04-04 |
| 2023-02-03 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2023-04-04 |
| 2023-02-03 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2023-04-04 |
| 2023-02-03 | Protect each resident from the wrongful use of the resident's belongings or money. | D | Health | corrected 2023-04-04 |
| 2023-02-03 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2023-04-04 |
| 2023-02-03 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2023-04-04 |
| Date | Type | Amount |
|---|---|---|
| 2025-11-17 | Fine | $8,278 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BROECKER, LAURA | Corporate Director | Individual | NOT APPLICABLE | since 03/16/2020 |
| TRIGG, MARIE | Corporate Director | Individual | NOT APPLICABLE | since 07/21/2022 |
| JULIAN, ANGELES | Corporate Officer | Individual | NOT APPLICABLE | since 03/02/2020 |
| HAVERLAND CARTER LIFESTYLE GROUP OPERATING,LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 07/16/2015 |
How to cite this page: CareRecords, “The Neighborhood in Rio Rancho — compliance, penalty and ownership record” (CCN 325130), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/the-neighborhood-in-rio-rancho-rio-rancho-nm/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 325130. Corrections: data@carerecords.org.