Nursing homes › California › Town & Country
555 East Memory Lane, Santa Ana, CA 92706 · 7145477157 · 96 certified beds
Per CMS filings, this facility is affiliated with The Christian and Missionary Alliance, a group operating 2 facilities in 2 states. Group record: average rating 4.5/5, 0 abuse citation icons, 0 facilities on the Special Focus list, $32,139 in federal fines. This facility rates above its group average (4.5/5).
Total nurse staffing: 5.47 (California median: 4.24). RN hours: 0.76. Weekend total: 4.60. Nursing staff turnover: 32%.
All-time on record: 53 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2026-03-20 |
| 2025-11-20 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-12-03 |
| 2025-11-20 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E | Health | corrected 2025-12-03 |
| 2025-11-20 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-12-05 |
| 2025-11-20 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Respond appropriately to all alleged violations. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Health | corrected 2025-12-05 |
| 2025-11-20 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Keep all essential equipment working safely. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2025-12-04 |
| 2025-11-20 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | B | Health | corrected 2025-12-04 |
| 2025-11-20 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | B | Health | corrected 2025-12-04 |
| 2025-11-20 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | Health | corrected 2025-12-04 |
| 2025-11-20 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | B | Health | corrected 2025-12-04 |
| 2025-07-24 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | complaint | corrected 2025-08-11 |
| 2025-07-24 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-08-11 |
| 2025-07-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-08-11 |
| 2024-11-07 | Provide and implement an infection prevention and control program. | B | complaint | corrected 2024-11-19 |
| 2024-09-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-10-02 |
| 2024-09-13 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-10-02 |
| 2024-09-13 | Keep all essential equipment working safely. | E | Health | corrected 2024-10-02 |
| 2024-09-13 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. | E | Health | corrected 2024-10-02 |
| 2024-09-13 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Provide activities to meet all resident's needs. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-10-02 |
| 2024-09-13 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Health | corrected 2024-09-27 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 09/17/1976 |
| THE CHRISTIAN AND MISSIONARY ALLIANCE | 5% Or Greater Indirect Ownership Interest | Organization | 100% | since 09/17/1976 |
| ADAMS, JOHN | Corporate Director | Individual | NOT APPLICABLE | since 09/22/2024 |
| BALDES, KEN | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2021 |
| BOLLINS, ROD | Corporate Director | Individual | NOT APPLICABLE | since 09/01/2007 |
| CROWNOVER, KEITH | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2022 |
| ELLIS, ROBERT | Corporate Director | Individual | NOT APPLICABLE | since 09/01/2015 |
| GERLACH, MATTHEW | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2022 |
| KIRK, WILFORD | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2022 |
| LAMENDOLA, JOSEPH | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2015 |
| MORELAND, DAVID | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2015 |
| WALKER, KARI | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2017 |
| WOLFF, AARON | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2018 |
| YI, ROBERT | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2013 |
| GOERZEN, ROBERT | Corporate Officer | Individual | NOT APPLICABLE | since 08/23/2021 |
| KOLB, GINA | Corporate Officer | Individual | NOT APPLICABLE | since 01/20/2013 |
| GLASGOW, GORDON | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/1983 |
| GOERZEN, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/23/2021 |
| HOLT, PAT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/11/2023 |
| KOLB, GINA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2013 |
| MELENDEZ, MIRAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/02/2000 |
| PRECIADO, MARISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/16/2016 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 555141. Corrections: data@carerecords.org.