Nursing homes › Texas › West Oaks Nursing and Rehabilitation Center
3200 W. Slaughter Lane, Austin, TX 78748 · 5122820141 · 125 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates below its group average (3.2/5).
Total nurse staffing: 3.20 (Texas median: 3.27). RN hours: 0.45. Weekend total: 2.70. Nursing staff turnover: 34%.
All-time on record: 32 deficiency citations, including 3 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-25 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2026-03-02 |
| 2026-02-25 | Honor the resident's right to organize and participate in resident/family groups in the facility. | E | Health | corrected 2026-02-26 |
| 2026-02-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-03-02 |
| 2026-02-25 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-03-02 |
| 2026-02-25 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2026-02-26 |
| 2026-02-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-02-26 |
| 2026-02-25 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2026-03-02 |
| 2025-12-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-12-15 |
| 2025-02-11 | Ensure that residents are free from significant medication errors. | K | complaint | corrected 2025-02-12 |
| 2024-11-26 | Keep residents' personal and medical records private and confidential. | E | Health | corrected 2024-12-21 |
| 2024-11-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-12-21 |
| 2024-11-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-23 |
| 2024-11-26 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-12-21 |
| 2024-11-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-12-21 |
| 2024-11-26 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-12-21 |
| 2024-05-13 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-05-22 |
| 2024-04-10 | Provide safe, appropriate pain management for a resident who requires such services. | H | complaint | corrected 2024-05-07 |
| 2024-04-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | H | complaint | corrected 2024-05-07 |
| 2024-04-10 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | complaint | corrected 2024-05-07 |
| 2024-03-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-03-27 |
| 2024-03-28 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-05-01 |
| 2023-11-13 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | E | complaint | corrected 2023-12-26 |
| 2023-09-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | Health | corrected 2023-10-03 |
| 2023-09-03 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Health | corrected 2023-10-03 |
| 2023-09-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2023-10-03 |
| 2023-09-03 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Health | corrected 2023-10-03 |
| 2023-09-03 | Hire a qualified full-time social worker in a facility with more than 120 beds. | E | Health | corrected 2023-10-03 |
| 2023-09-03 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2023-10-03 |
| 2023-09-03 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2023-10-03 |
| 2023-09-03 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2023-10-03 |
| 2023-08-24 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2023-09-22 |
| 2023-07-05 | Honor the resident's right to manage his or her financial affairs. | D | complaint | corrected 2023-08-03 |
| Date | Type | Amount |
|---|---|---|
| 2025-02-11 | Fine | $26,683 |
| 2024-03-28 | Fine | $12,844 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| MARTIN, DIETER | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 04/14/2023 |
| THOMPSON, AMBER | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/01/2022 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 01/18/2022 |
| HOOPER, GRADY | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2015 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| AMERICAN ROBIN HEALTHCARE, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/01/2022 |
| MARTIN, DIETER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/14/2023 |
| THOMPSON, AMBER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 676095. Corrections: data@carerecords.org.