Nursing homes › Massachusetts › Westfield Rehabilitation and Health Center
37 Feeding Hills Road, Westfield, MA 01085 · 4135682341 · 80 certified beds
Per CMS filings, this facility is affiliated with Priority Healthcare Group, a group operating 14 facilities in 4 states. Group record: average rating 2.7/5, 1 abuse citation icons, 1 facilities on the Special Focus list, $365,806 in federal fines. This facility rates below its group average (2.7/5).
Total nurse staffing: 3.26 (Massachusetts median: 3.71). RN hours: 0.73. Weekend total: 3.11. Nursing staff turnover: 53%.
All-time on record: 60 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-01-15 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | F | Health | corrected 2025-02-26 |
| 2025-01-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-02-26 |
| 2025-01-15 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide enough food/fluids to maintain a resident's health. | E | Health | corrected 2025-02-26 |
| 2025-01-15 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2025-02-26 |
| 2025-01-15 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-02-26 |
| 2025-01-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Implement a program that monitors antibiotic use. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Health | corrected 2025-02-26 |
| 2025-01-15 | Keep all essential equipment working safely. | D | Health | corrected 2025-02-26 |
| 2024-01-31 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | complaint | corrected 2024-02-14 |
| 2023-11-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | F | Health | corrected 2023-12-19 |
| 2023-11-08 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | F | Health | corrected 2023-12-19 |
| 2023-11-08 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | F | Health | corrected 2023-12-19 |
| 2023-11-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-12-19 |
| 2023-11-08 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. | F | Health | corrected 2023-12-19 |
| 2023-11-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-12-19 |
| 2023-11-08 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Health | corrected 2023-12-19 |
| 2023-11-08 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2023-12-19 |
| 2023-11-08 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2023-12-19 |
| 2023-11-08 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2023-12-19 |
| 2023-11-08 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-12-19 |
| 2023-11-08 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. | D | Health | corrected 2023-12-19 |
| Date | Type | Amount |
|---|---|---|
| 2023-11-08 | Fine | $49,296 |
No detailed ownership records on file.
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225383. Corrections: data@carerecords.org.