Nursing homes › Texas › Lubbock › Whisperwood Nursing & Rehabilitation Center
5502 4th Street, Lubbock, TX 79416 · (806) 793-1111 · 114 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 1,165 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Creative Solutions in Healthcare, a group operating 149 facilities in 1 state. Group record: average rating 2.1/5, 22 abuse citation icons, 6 facilities on the Special Focus list, $8,191,964 in federal fines. This facility rates below its group average (2.1/5).
Total nurse staffing: 3.39 (Texas median: 3.27). RN hours: 0.33. Weekend total: 3.16. Nursing staff turnover: 96%.
In the downloaded CMS dataset: 32 deficiency citations, including 6 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-05-13 |
| 2026-04-22 | Provide enough food/fluids to maintain a resident's health. | D | complaint | corrected 2026-05-13 |
| 2026-01-23 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2026-02-12 |
| 2026-01-23 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | Health | corrected 2026-02-12 |
| 2026-01-23 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Health | corrected 2026-02-12 |
| 2025-08-15 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2025-07-14 |
| 2025-08-15 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | J | complaint | corrected 2025-07-14 |
| 2025-08-15 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | J | complaint | corrected 2025-07-14 |
| 2025-08-15 | Respond appropriately to all alleged violations. | J | complaint | corrected 2025-07-14 |
| 2025-08-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-09-05 |
| 2025-07-03 | Provide enough food/fluids to maintain a resident's health. | J | complaint | corrected 2025-08-01 |
| 2025-03-19 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2025-03-21 |
| 2025-03-19 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-03-21 |
| 2025-03-19 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-03-21 |
| 2024-12-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-12-05 |
| 2024-11-07 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2024-12-06 |
| 2024-11-07 | Provide enough food/fluids to maintain a resident's health. | E | Health | corrected 2024-12-06 |
| 2024-11-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-06 |
| 2024-11-07 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-12-06 |
| 2024-11-07 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2024-12-06 |
| 2024-05-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-05-11 |
| 2024-05-10 | Provide appropriate foot care. | D | complaint | corrected 2024-05-11 |
| 2023-09-26 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2023-10-02 |
| 2023-09-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2023-10-02 |
| 2023-09-26 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | Health | corrected 2023-10-02 |
| 2023-09-26 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | Health | corrected 2023-10-02 |
| 2023-09-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2023-10-02 |
| 2023-09-26 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | E | Health | corrected 2023-10-02 |
| 2023-09-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-10-02 |
| 2023-09-26 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2023-10-02 |
| 2023-09-26 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2023-10-02 |
| 2023-09-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2023-10-02 |
| Date | Type | Amount |
|---|---|---|
| 2025-08-15 | Fine | $10,546 |
| 2024-12-12 | Fine | $9,000 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| LIBERTY COUNTY HOSPITAL DISTRICT NO 1 | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2022 |
| FREGIA, MILTON | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/07/2022 |
| GARDNER, SHANNON | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 08/22/2022 |
| GARDZINA, MARGARET | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/26/2024 |
| HENRY, PAUL | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/09/2009 |
| STRATTON, CHARLES | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2005 |
| HUGGINS, LINDA | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2022 |
| WILLIG, ZACHARY | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2025 |
| STRATTON, CHARLES | Corporate Officer | Individual | NOT APPLICABLE | since 05/01/2005 |
| LUBBOCK II ENTERPRISES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 04/01/2022 |
| BLAKE, GARY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2022 |
| BLAKE, MALISA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2022 |
How to cite this page: CareRecords, “Whisperwood Nursing & Rehabilitation Center — compliance, penalty and ownership record” (CCN 675527), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/whisperwood-nursing-rehabilitation-center-lubbock-tx/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 675527. Corrections: data@carerecords.org.