Nursing homes › Maryland › Willow Brooke Ct Skilled Care Ctr at Heron Point
501 Campus Avenue, Chestertown, MD 21620 · (410) 778-7300 · 38 certified beds
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Open your comparisonCMS overall star rating: this provider 5/5; median among 219 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Acts Retirement-Life Communities, a group operating 27 facilities in 9 states. Group record: average rating 4.7/5, 1 abuse citation icon, 0 facilities on the Special Focus list, $15,440 in federal fines. This facility rates above its group average (4.7/5).
Total nurse staffing: 4.75 (Maryland median: 3.60). RN hours: 1.76. Weekend total: 4.12.
In the downloaded CMS dataset: 26 deficiency citations, including 1 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-12-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2026-01-31 |
| 2024-02-23 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Health | corrected 2024-04-08 |
| 2024-02-23 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | D | Health | corrected 2024-04-08 |
| 2024-02-23 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-04-08 |
| 2024-02-23 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-04-08 |
| 2024-02-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-04-08 |
| 2024-02-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2023-07-13 |
| 2024-02-23 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2024-04-08 |
| 2024-02-23 | Respond appropriately to all alleged violations. | E | complaint | corrected 2024-04-08 |
| 2024-02-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-04-08 |
| 2024-02-23 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | complaint | corrected 2024-04-08 |
| Date | Type | Amount |
|---|---|---|
| 2024-02-23 | Fine | $15,440 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/31/2022 |
| ACTS ALLIANCE MANAGEMENT LLC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/31/2022 |
| ACTS LEGACY FOUNDATION, INC. | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/31/2022 |
| ACTS RETIREMENT SERVICES, INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/31/2022 |
| ACTS SIGNATURE COMMUNITY SERVICES INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 12/31/2022 |
| BONITA SPRINGS RETIREMENT VILLAGE INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 11/01/2024 |
| MEASE LIFE INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 10/01/2023 |
| CHRISTIANSEN, KAREN | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2022 |
| DETWEILER, HAROLD | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2022 |
| FORREST, ANNE | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2022 |
| GRANT, GERALD | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2022 |
| KELLY, MICHAEL | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2022 |
| LAWSON, DANIEL | Corporate Director | Individual | NOT APPLICABLE | since 12/31/2022 |
| NEARY, ANNE | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2025 |
| PAQUETTE, ELLEN | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2025 |
| AHERN, SUSAN | Corporate Officer | Individual | NOT APPLICABLE | since 12/31/2022 |
| CHRISTIANSEN, KAREN | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2025 |
| FOX, GLENN | Corporate Officer | Individual | NOT APPLICABLE | since 12/31/2022 |
| GRANT, GERALD | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2025 |
| GRANT, JONATHAN | Corporate Officer | Individual | NOT APPLICABLE | since 12/31/2022 |
| VALDIVIA, PEGGY | Corporate Officer | Individual | NOT APPLICABLE | since 12/31/2022 |
| ACTS COMMUNITIES OF MARYLAND, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/31/2022 |
| ACTS MANAGEMENT SERVICES, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/31/2022 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 12/31/2022 |
| AHERN, SUSAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/31/2022 |
How to cite this page: CareRecords, “Willow Brooke Ct Skilled Care Ctr at Heron Point — compliance, penalty and ownership record” (CCN 215235), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/willow-brooke-ct-skilled-care-ctr-at-heron-point-chestertown-md/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 215235. Corrections: data@carerecords.org.