Nursing homes › West Virginia › Willows Center
723 Summers Street, Parkersburg, WV 26101 · 3044285573 · 97 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates below its group average (2.4/5).
Total nurse staffing: 3.34 (West Virginia median: 3.49). RN hours: 0.61. Weekend total: 2.88. Nursing staff turnover: 49%.
All-time on record: 72 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | complaint | corrected 2026-04-08 |
| 2025-12-22 | Dispose of garbage and refuse properly. | F | Health | corrected 2026-01-29 |
| 2025-12-22 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2026-01-29 |
| 2025-12-22 | Respond appropriately to all alleged violations. | E | complaint | corrected 2026-01-29 |
| 2025-12-22 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2026-01-29 |
| 2025-12-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2026-03-06 |
| 2025-12-22 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | complaint | corrected 2026-01-29 |
| 2025-12-22 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2026-01-29 |
| 2025-12-22 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-01-29 |
| 2025-12-22 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-01-29 |
| 2025-12-22 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2026-01-29 |
| 2025-12-22 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2026-03-06 |
| 2025-12-22 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2026-01-29 |
| 2025-12-22 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2026-01-29 |
| 2025-12-22 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2026-01-29 |
| 2025-12-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2026-01-29 |
| 2025-12-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2026-01-29 |
| 2025-12-22 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Health | corrected 2026-01-29 |
| 2025-10-30 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-12-03 |
| 2025-10-30 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2025-12-03 |
| 2025-10-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-12-03 |
| 2024-02-08 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Observe each nurse aide's job performance and give regular training. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Post nurse staffing information every day. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Keep all essential equipment working safely. | E | Health | corrected 2024-03-14 |
| 2024-02-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-03-14 |
| 2024-02-08 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Health | corrected 2024-03-14 |
| 2024-02-08 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2024-03-14 |
| 2024-02-08 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | Health | corrected 2024-03-14 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS WV HOLDINGS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2011 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS OPERATIONS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 12/31/2011 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2012 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| INGRAM, PATRICIA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/15/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 515085. Corrections: data@carerecords.org.