Nursing homes › Connecticut › Complete Care at Glendale
4 Hazel Ave, Naugatuck, CT 06770 · 2037231456 · 120 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 3.50 (Connecticut median: 3.71). RN hours: 0.61. Weekend total: 3.15. Nursing staff turnover: 36%.
All-time on record: 33 deficiency citations, including 1 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-03 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-03-12 |
| 2026-01-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-02-23 |
| 2026-01-14 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-02-23 |
| 2026-01-14 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Health | corrected 2026-02-23 |
| 2025-05-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-06-12 |
| 2025-05-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-04-21 |
| 2024-01-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-02-22 |
| 2024-01-26 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-02-22 |
| 2024-01-26 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-02-22 |
| 2024-01-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2023-12-12 |
| 2023-07-13 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2023-08-21 |
| 2023-07-13 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2023-08-21 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC CT OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 09/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 09/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 09/01/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 09/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 09/01/2021 |
| HOCH, ROBERT | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2021 |
| KOLIANI, LEONARD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2021 |
| LAGANA, KRISTIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2021 |
| SCHMITT, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/25/2025 |
| TETREAULT, MARNIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 075240. Corrections: data@carerecords.org.