Nursing homes › Maryland › Complete Care at Multi Medical Center LLC
7700 York Road, Towson, MD 21204 · 4108215500 · 118 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates above its group average (3.1/5).
Total nurse staffing: 4.07 (Maryland median: 3.60). RN hours: 0.97. Weekend total: 3.70. Nursing staff turnover: 36%.
All-time on record: 34 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-02 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2026-03-19 |
| 2026-03-02 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2026-03-19 |
| 2026-03-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | complaint | corrected 2026-03-19 |
| 2026-03-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2026-03-19 |
| 2026-03-02 | Post nurse staffing information every day. | B | Health | corrected 2026-03-19 |
| 2024-11-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | F | Health | corrected 2024-12-20 |
| 2024-11-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | The resident has the right to receive notices in a format and a language he or she understands. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-12-20 |
| 2024-11-08 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Health | corrected 2024-12-20 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC MD OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 05/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 05/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 05/01/2021 |
| COX, VICKIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| MANSFIELD, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2021 |
| ODACHOWSKI, STACIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/03/2022 |
| RIZQUI, IBRAHIM | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2023 |
| SILVERBERG, NISANEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 215096. Corrections: data@carerecords.org.