Nursing homes › California › Crystal Cove Care Center
1445 Superior Avenue, Newport Beach, CA 92663 · 9495153930 · 96 certified beds
Per CMS filings, this facility is affiliated with Pacs Group, a group operating 281 facilities in 16 states. Group record: average rating 2.8/5, 26 abuse citation icons, 13 facilities on the Special Focus list, $8,841,332 in federal fines. This facility rates above its group average (2.8/5).
Total nurse staffing: 3.89 (California median: 4.24). RN hours: 0.58. Weekend total: 3.57. Nursing staff turnover: 50%.
All-time on record: 78 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-03 | Keep residents' personal and medical records private and confidential. | B | complaint | corrected 2026-03-10 |
| 2025-12-23 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2026-01-06 |
| 2025-10-14 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | B | complaint | corrected 2025-10-30 |
| 2025-10-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | B | complaint | corrected 2025-10-30 |
| 2025-10-14 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | complaint | corrected 2025-10-30 |
| 2025-10-14 | Provide and implement an infection prevention and control program. | B | complaint | corrected 2025-10-30 |
| 2025-07-15 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2025-08-01 |
| 2025-06-12 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-06-30 |
| 2025-06-12 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | complaint | corrected 2025-06-30 |
| 2025-06-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | B | complaint | corrected 2025-06-30 |
| 2025-03-13 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | B | complaint | corrected 2025-03-28 |
| 2025-02-24 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-03-14 |
| 2025-02-24 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2025-03-14 |
| 2025-02-24 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2025-03-14 |
| 2025-02-24 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2025-03-14 |
| 2025-02-24 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2025-03-14 |
| 2025-02-24 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-03-14 |
| 2025-02-24 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Keep residents' personal and medical records private and confidential. | B | complaint | corrected 2025-03-14 |
| 2025-02-24 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | B | complaint | corrected 2025-03-14 |
| 2025-02-24 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | complaint | corrected 2025-03-14 |
| 2025-02-24 | Observe each nurse aide's job performance and give regular training. | B | complaint | corrected 2025-03-14 |
| 2025-02-24 | Keep all essential equipment working safely. | B | Health | corrected 2025-03-14 |
| 2025-02-24 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-03-14 |
| 2025-02-24 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | B | complaint | corrected 2025-03-14 |
| 2024-07-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2024-08-08 |
| 2024-07-25 | Provide routine and 24-hour emergency dental care for each resident. | D | complaint | corrected 2024-08-08 |
| 2023-12-07 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2023-12-30 |
| 2023-11-30 | Plan the resident's discharge to meet the resident's goals and needs. | D | complaint | corrected 2023-12-29 |
| 2023-11-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2023-12-29 |
| 2023-11-30 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2023-12-29 |
| 2023-11-30 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2023-12-29 |
| 2023-11-30 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | complaint | corrected 2023-12-29 |
| 2023-11-30 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2023-12-29 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| APT, FREDERICK | Corporate Officer | Individual | NOT APPLICABLE | since 11/05/2021 |
| HANCOCK, MARK | Corporate Officer | Individual | NOT APPLICABLE | since 11/05/2021 |
| JERGENSEN, JOSHUA | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| MITCHELL, JOHN | Corporate Officer | Individual | NOT APPLICABLE | since 11/05/2021 |
| MURRAY, JASON | Corporate Officer | Individual | NOT APPLICABLE | since 11/05/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 055929. Corrections: data@carerecords.org.