Nursing homes › California › Norwalk › Dept of State Hospitals - Metropolitan SNF
11401 South Bloomfield Avenue, Norwalk, CA 90650 · (562) 863-7011 · 102 certified beds
Save this provider to compare the same published fields across up to four providers of the same care type.
Open your comparisonCMS overall star rating: this provider 2/5; median among 1,154 providers with a published value in the same state and provider category: 3/5.
CareRecords calculates this unweighted median from the loaded source snapshot. Providers with missing values are excluded. It is a descriptive reference, not a new quality rating or recommendation. Individual reporting periods may differ; do not compare different rating systems.
How to compare records without mistaking missing data for good performance →
CMS lists no chain affiliation for this facility. Ownership type on record: Government - State.
Total nurse staffing: 9.80 (California median: 4.24). RN hours: 3.96. Weekend total: 9.04. Nursing staff turnover: 23%.
In the downloaded CMS dataset: 53 deficiency citations, including 2 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-06 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2026-05-08 |
| 2026-03-07 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | L | complaint | corrected 2026-03-25 |
| 2026-03-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2026-03-25 |
| 2026-03-07 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | F | complaint | corrected 2026-03-06 |
| 2026-03-07 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2026-03-25 |
| 2026-03-07 | Respond appropriately to all alleged violations. | D | complaint | corrected 2026-03-25 |
| 2025-12-08 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | J | Health | corrected 2026-01-12 |
| 2025-12-08 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Health | corrected 2026-01-12 |
| 2025-12-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2026-01-12 |
| 2025-12-08 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Health | corrected 2026-01-12 |
| 2025-12-08 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Health | corrected 2026-01-12 |
| 2025-12-08 | Provide and implement an infection prevention and control program. | F | Health | corrected 2026-01-12 |
| 2025-12-08 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Health | corrected 2026-01-12 |
| 2025-12-08 | Dispose of garbage and refuse properly. | E | Health | corrected 2026-01-12 |
| 2025-12-08 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E | Health | corrected 2026-01-12 |
| 2025-12-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-01-12 |
| 2025-12-08 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2026-01-12 |
| 2025-12-08 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2026-01-12 |
| 2025-12-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2026-01-12 |
| 2025-12-08 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2026-01-12 |
| 2025-12-08 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2026-02-09 |
| 2025-11-14 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-11-24 |
| 2025-11-14 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | D | complaint | corrected 2025-11-24 |
| 2024-12-18 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-01-02 |
| 2024-11-08 | Have a plan that describes the process for conducting QAPI and QAA activities. | F | Health | corrected 2024-12-05 |
| 2024-11-08 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly | F | Health | corrected 2024-12-05 |
| 2024-11-08 | Provide and implement an infection prevention and control program. | F | complaint | corrected 2024-12-05 |
| 2024-11-08 | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. | F | Health | corrected 2024-12-05 |
| 2024-11-08 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-12-05 |
| 2024-11-08 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2024-12-05 |
| 2024-11-08 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2024-12-05 |
| 2024-11-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2024-12-05 |
| 2024-11-08 | Dispose of garbage and refuse properly. | D | Health | corrected 2024-12-05 |
| 2024-10-23 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2024-11-12 |
| 2024-10-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-11-12 |
| 2024-09-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2024-10-15 |
| 2024-07-02 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2024-07-22 |
| 2024-02-27 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2024-03-21 |
| 2023-12-01 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2024-01-09 |
| 2023-12-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-01-09 |
| Date | Type | Amount |
|---|---|---|
| 2026-03-07 | Fine | $51,490 |
| 2025-12-08 | Fine | $65,521 |
| 2025-12-08 | Payment Denial | 34 days payment denial |
| 2024-07-02 | Fine | $17,572 |
No detailed ownership records on file.
How to cite this page: CareRecords, “Dept of State Hospitals - Metropolitan SNF — compliance, penalty and ownership record” (CCN 555731), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/dept-of-state-hospitals-metropolitan-snf-norwalk-ca/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 555731. Corrections: data@carerecords.org.