Nursing homes › California › Glendora Grand, Inc
805 W. Arrow Hwy., Glendora, CA 91740 · 6263310781 · 342 certified beds
Per CMS filings, this facility is affiliated with Rollins-Nelson Healthcare Management, a group operating 10 facilities in 1 states. Group record: average rating 2.3/5, 4 abuse citation icons, 1 facilities on the Special Focus list, $493,191 in federal fines. This facility rates below its group average (2.3/5).
Total nurse staffing: 4.06 (California median: 4.24). RN hours: 0.30. Weekend total: 3.74. Nursing staff turnover: 24%.
All-time on record: 96 deficiency citations, including 3 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-11-26 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | E | complaint | corrected 2025-12-05 |
| 2025-11-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2025-12-05 |
| 2025-11-26 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | complaint | corrected 2025-12-05 |
| 2025-08-08 | Reasonably accommodate the needs and preferences of each resident. | E | Health | corrected 2025-08-25 |
| 2025-08-08 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. | E | Health | corrected 2025-08-20 |
| 2025-08-08 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Health | corrected 2025-08-25 |
| 2025-08-08 | Provide enough food/fluids to maintain a resident's health. | E | Health | corrected 2025-08-11 |
| 2025-08-08 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2025-08-26 |
| 2025-08-08 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2025-08-29 |
| 2025-08-08 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2025-08-29 |
| 2025-08-08 | Dispose of garbage and refuse properly. | E | Health | corrected 2025-08-27 |
| 2025-08-08 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-08-29 |
| 2025-08-08 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D | Health | corrected 2025-08-25 |
| 2025-08-08 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-08-27 |
| 2025-08-08 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2025-08-25 |
| 2025-08-08 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | Health | corrected 2025-08-29 |
| 2025-08-08 | Assess the resident when there is a significant change in condition | D | Health | corrected 2025-08-26 |
| 2025-08-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-08-25 |
| 2025-08-08 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-08-10 |
| 2025-06-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-07-16 |
| 2025-06-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | complaint | corrected 2025-07-16 |
| 2025-05-15 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | complaint | corrected 2025-05-22 |
| 2025-04-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | complaint | corrected 2025-04-30 |
| 2025-04-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-04-30 |
| 2025-04-10 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-04-30 |
| 2025-02-26 | Provide appropriate foot care. | G | complaint | corrected 2025-03-14 |
| 2025-02-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2025-03-14 |
| 2025-02-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2025-03-14 |
| 2025-02-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-03-14 |
| 2025-02-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-03-14 |
| 2024-08-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-08-17 |
| 2024-08-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | Health | corrected 2024-08-15 |
| 2024-08-02 | Reasonably accommodate the needs and preferences of each resident. | E | Health | corrected 2024-08-26 |
| 2024-08-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2024-08-09 |
| 2024-08-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | Health | corrected 2024-08-09 |
| 2024-08-02 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2024-08-08 |
| 2024-08-02 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Health | corrected 2024-08-23 |
| 2024-08-02 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. | E | Health | corrected 2024-08-26 |
| 2024-08-02 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-08-26 |
| 2024-08-02 | Dispose of garbage and refuse properly. | E | Health | corrected 2024-08-26 |
| Date | Type | Amount |
|---|---|---|
| 2025-06-26 | Fine | $14,505 |
| 2025-04-10 | Fine | $33,040 |
| 2025-02-26 | Fine | $30,167 |
| 2024-08-02 | Fine | $45,056 |
| 2024-04-26 | Fine | $45,422 |
| 2024-04-26 | Payment Denial | 37 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GLENDORA GRAND, INC. | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 12/11/2009 |
| NELSON, WILLIAM | Direct Ownership Interest | Individual | NOT APPLICABLE | since 12/11/2009 |
| ROLLINS, VICKI | Direct Ownership Interest | Individual | NOT APPLICABLE | since 12/11/2009 |
| NELSON, WILLIAM | Corporate Officer | Individual | NOT APPLICABLE | since 12/11/2009 |
| ROLLINS, VICKI | Corporate Officer | Individual | NOT APPLICABLE | since 12/11/2009 |
| LAZO, GLADYS | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2015 |
| MAKANDURA, LAKSHMAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/22/2010 |
| PAGELA-ZAMBRANO, KAREN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/10/2022 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 056079. Corrections: data@carerecords.org.