Nursing homes › New Hampshire › Hackett Hill Healthcare Center
191 Hackett Hill Road, Manchester, NH 03102 · 6036688161 · 70 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates below its group average (2.4/5).
Total nurse staffing: 3.75 (New Hampshire median: 3.65). RN hours: 1.24. Weekend total: 3.20. Nursing staff turnover: 34%.
All-time on record: 15 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-04-24 | Provide and implement an infection prevention and control program. | F | Health | corrected 2026-06-17 |
| 2026-04-24 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2026-05-26 |
| 2026-04-24 | Provide appropriate foot care. | D | Health | corrected 2026-05-22 |
| 2025-12-17 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. | G | complaint | corrected 2025-11-14 |
| 2025-12-17 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2026-02-09 |
| 2025-03-13 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2025-04-15 |
| 2025-03-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-04-22 |
| 2025-03-13 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-04-22 |
| 2025-03-13 | Keep all essential equipment working safely. | D | Health | corrected 2025-04-22 |
| 2025-03-13 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | B | Health | corrected 2025-04-15 |
| 2024-04-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-04-29 |
| 2024-04-02 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2024-04-24 |
| 2024-04-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2024-04-19 |
| 2024-04-02 | Assist a resident in gaining access to vision and hearing services. | B | Health | corrected 2024-04-29 |
| 2024-01-09 | Post nurse staffing information every day. | B | complaint | corrected 2024-02-02 |
| Date | Type | Amount |
|---|---|---|
| 2025-12-17 | Fine | $8,278 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| 191 HACKETT HILL ROAD OPERATIONS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 11/01/2014 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 03/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 03/02/2015 |
| GENESIS NH HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/01/2014 |
| GENESIS OPERATIONS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 11/01/2014 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 03/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2012 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| CULLEROT, ELIZABETH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2024 |
| OJUTALAYO, AYOBAMI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 305038. Corrections: data@carerecords.org.