Nursing homes › Washington › Hallmark Manor
32300 First Avenue South, Federal Way, WA 98003 · 2538743580 · 147 certified beds
Per CMS filings, this facility is affiliated with Life Care Centers of America, a group operating 194 facilities in 26 states. Group record: average rating 3.4/5, 14 abuse citation icons, 3 facilities on the Special Focus list, $3,697,816 in federal fines. This facility rates below its group average (3.4/5).
Total nurse staffing: 3.61 (Washington median: 4.15). RN hours: 0.76. Weekend total: 3.08. Nursing staff turnover: 29%.
All-time on record: 60 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | complaint | corrected 2026-06-18 |
| 2025-05-13 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2025-06-19 |
| 2025-05-13 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Assess the resident when there is a significant change in condition | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2025-06-19 |
| 2025-05-13 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-06-19 |
| 2024-08-19 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | complaint | corrected 2024-10-19 |
| 2024-08-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2024-10-19 |
| 2024-06-12 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G | complaint | corrected 2024-06-28 |
| 2024-05-10 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | E | complaint | corrected 2024-05-24 |
| 2024-05-10 | Respond appropriately to all alleged violations. | D | complaint | corrected 2024-05-24 |
| 2024-03-06 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-04-05 |
| 2024-03-06 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-04-05 |
| 2024-03-06 | Assess the resident when there is a significant change in condition | D | Health | corrected 2024-04-05 |
| 2024-03-06 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-04-05 |
| 2024-03-06 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2024-04-05 |
| 2024-03-06 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-04-05 |
| 2024-03-06 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-04-05 |
| 2024-03-06 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2024-04-05 |
| 2024-03-06 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-04-05 |
| Date | Type | Amount |
|---|---|---|
| 2024-06-12 | Fine | $32,175 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 08/23/1995 |
| BUTNER, NANCY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/16/2018 |
| CARLISLE, HEATHER | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 01/28/2025 |
| VELASCO-FORTUNE, ROSIE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/18/2024 |
| CROSS, CINDY | Corporate Officer | Individual | NOT APPLICABLE | since 04/21/1994 |
| FLETCHER, TODD | Corporate Officer | Individual | NOT APPLICABLE | since 11/02/2020 |
| HENRY, TERRY | Corporate Officer | Individual | NOT APPLICABLE | since 08/16/1999 |
| LAY, LISA | Corporate Officer | Individual | NOT APPLICABLE | since 02/09/2018 |
| SWANKER, RICHARD | Corporate Officer | Individual | NOT APPLICABLE | since 04/01/2011 |
| THURMOND, JOAN | Corporate Officer | Individual | NOT APPLICABLE | since 09/22/2000 |
| ZIEGLER, JAMES | Corporate Officer | Individual | NOT APPLICABLE | since 08/16/1999 |
| CONSOLIDATED RESOURCES HEALTH CARE FUND I LP | Operational/Managerial Control | Organization | NOT APPLICABLE | since 03/01/1990 |
| HCF INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 08/23/1995 |
| LIFE CARE CENTERS OF AMERICA, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 02/05/1990 |
| BUTNER, NANCY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/16/2018 |
| CARLISLE, HEATHER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/28/2025 |
| KIM, DENNIS | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2017 |
| PRESTON, AUBREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/06/2025 |
| VELASCO-FORTUNE, ROSIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/18/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 505313. Corrections: data@carerecords.org.