Nursing homes › Delaware › Milford Center
700 Marvel Road, Milford, DE 19963 · 3024223303 · 136 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates below its group average (2.4/5).
Total nurse staffing: 3.95 (Delaware median: 3.92). RN hours: 0.85. Weekend total: 3.58. Nursing staff turnover: 42%.
All-time on record: 61 deficiency citations, including 2 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Assist a resident in gaining access to vision and hearing services. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2026-03-30 |
| 2026-03-09 | Provide or obtain dental services for each resident. | D | Health | corrected 2026-03-30 |
| 2025-12-03 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2026-01-19 |
| 2025-12-03 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2026-01-19 |
| 2025-12-03 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-01-19 |
| 2025-11-17 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2025-12-05 |
| 2025-11-17 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | complaint | corrected 2025-12-05 |
| 2025-11-17 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Provide or obtain dental services for each resident. | D | Health | corrected 2025-12-05 |
| 2025-11-17 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-12-05 |
| 2025-06-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-06-17 |
| 2024-11-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-01-09 |
| 2024-11-25 | Respond appropriately to all alleged violations. | E | complaint | corrected 2025-01-09 |
| 2024-11-25 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-01-09 |
| 2024-11-25 | Provide enough food/fluids to maintain a resident's health. | G | complaint | corrected 2025-01-09 |
| 2024-11-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-01-09 |
| 2024-11-25 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2025-01-09 |
| 2024-11-25 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | E | complaint | corrected 2025-02-11 |
| 2024-11-25 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2025-01-09 |
| 2024-11-25 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2025-01-09 |
| 2024-11-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-01-09 |
| 2024-11-25 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-01-09 |
| 2024-11-25 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-01-09 |
| 2024-11-25 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2025-01-09 |
| 2024-11-25 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2025-01-09 |
| 2024-11-25 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. | D | Health | corrected 2025-01-09 |
| 2024-11-25 | Provide or obtain dental services for each resident. | D | Health | corrected 2025-01-09 |
| 2024-05-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | E | complaint | corrected 2024-06-14 |
| 2024-05-22 | Honor the resident's right to organize and participate in resident/family groups in the facility. | D | complaint | corrected 2024-06-14 |
| 2024-05-22 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2024-06-14 |
| Date | Type | Amount |
|---|---|---|
| 2025-06-26 | Fine | $14,508 |
| 2024-11-25 | Fine | $104,696 |
| 2024-02-27 | Fine | $57,658 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS DE HOLDINGS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2011 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS OPERATIONS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 04/01/2011 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 03/02/2015 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 04/01/2024 |
| RADCLIFFE, STACEY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/17/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 085010. Corrections: data@carerecords.org.