Nursing homes › California › New Orange Hills
5017 E. Chapman Avenue, Orange, CA 92869 · 7149977090 · 145 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates below its group average (3.2/5).
Total nurse staffing: 5.03 (California median: 4.24). RN hours: 0.51. Weekend total: 4.55.
All-time on record: 82 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2026-03-13 |
| 2026-02-18 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2026-03-13 |
| 2026-02-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-03-13 |
| 2026-02-18 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-03-13 |
| 2026-02-18 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Provide appropriate foot care. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | D | Health | corrected 2026-03-13 |
| 2026-02-18 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | B | Health | corrected 2026-03-13 |
| 2026-02-18 | Observe each nurse aide's job performance and give regular training. | B | Health | corrected 2026-03-13 |
| 2026-02-18 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Health | corrected 2026-03-13 |
| 2025-11-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-12-08 |
| 2025-11-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2025-12-08 |
| 2025-11-10 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G | complaint | corrected 2025-12-23 |
| 2025-09-18 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-10-10 |
| 2025-08-06 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-08-13 |
| 2025-07-10 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-07-30 |
| 2025-05-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-06-04 |
| 2025-05-14 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2025-06-04 |
| 2025-05-14 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2025-06-04 |
| 2025-05-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2025-06-04 |
| 2025-02-28 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2025-03-20 |
| 2025-02-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-03-20 |
| 2025-01-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | B | complaint | corrected 2025-01-28 |
| 2024-11-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-12-14 |
| 2024-11-15 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2024-12-14 |
| 2024-11-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-12-14 |
| 2024-11-15 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2024-12-14 |
| 2024-11-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-12-14 |
| 2024-11-15 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2024-12-14 |
| 2024-11-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2024-12-14 |
| Date | Type | Amount |
|---|---|---|
| 2025-11-10 | Fine | $8,278 |
| 2025-11-10 | Payment Denial | 13 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BABU, JOOBY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/01/2023 |
| VILLAFANIA, JAMES | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/01/2023 |
| WILLITS, ADAM | Corporate Director | Individual | NOT APPLICABLE | since 02/01/2023 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 11/08/2022 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| LOOPER, WILLIAM | Corporate Officer | Individual | NOT APPLICABLE | since 02/01/2023 |
| SATO, AMI | Corporate Officer | Individual | NOT APPLICABLE | since 09/09/2024 |
| BABU, JOOBY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
| VILLAFANIA, JAMES | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 555286. Corrections: data@carerecords.org.