Nursing homes › Texas › San Antonio › Normandy Terrace Nursing & Rehabilitation Center
841 Rice Road, San Antonio, TX 78220 · (210) 648-0101 · 320 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 1,165 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Creative Solutions in Healthcare, a group operating 149 facilities in 1 state. Group record: average rating 2.1/5, 22 abuse citation icons, 6 facilities on the Special Focus list, $8,191,964 in federal fines. This facility rates below its group average (2.1/5).
Total nurse staffing: 3.01 (Texas median: 3.27). RN hours: 0.52. Weekend total: 2.46. Nursing staff turnover: 96%.
In the downloaded CMS dataset: 50 deficiency citations, including 6 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-07-02 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2026-07-29 |
| 2026-05-21 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E | complaint | corrected 2026-06-12 |
| 2026-05-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2026-06-12 |
| 2026-05-21 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | complaint | corrected 2026-06-12 |
| 2026-04-24 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2026-05-15 |
| 2026-04-24 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2026-05-15 |
| 2026-03-20 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2026-03-21 |
| 2026-03-20 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2026-03-21 |
| 2026-03-20 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2026-03-21 |
| 2026-02-23 | Reasonably accommodate the needs and preferences of each resident. | E | complaint | corrected 2026-03-27 |
| 2026-02-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2026-03-27 |
| 2026-01-16 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2026-02-02 |
| 2026-01-16 | Protect each resident from the wrongful use of the resident's belongings or money. | D | complaint | corrected 2026-02-02 |
| 2026-01-16 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | complaint | corrected 2026-02-02 |
| 2025-11-25 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-11-30 |
| 2025-11-25 | Keep residents' personal and medical records private and confidential. | D | complaint | corrected 2025-11-30 |
| 2025-08-18 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-08-16 |
| 2025-08-18 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-08-19 |
| 2025-08-15 | Post nurse staffing information every day. | C | complaint | corrected 2025-08-16 |
| 2025-07-25 | Ensure that residents are fully informed and understand their health status, care and treatments. | E | complaint | corrected 2025-08-04 |
| 2025-07-25 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-08-04 |
| 2025-07-25 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Keep residents' personal and medical records private and confidential. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-08-04 |
| 2025-07-25 | Dispose of garbage and refuse properly. | C | complaint | corrected 2025-08-04 |
| 2025-04-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2025-02-18 |
| 2025-04-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | complaint | corrected 2025-04-26 |
| 2024-08-13 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | K | complaint | corrected 2024-08-14 |
| 2024-08-13 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | K | complaint | corrected 2024-08-14 |
| 2024-06-22 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J | complaint | corrected 2024-07-18 |
| 2024-06-22 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2024-07-18 |
| 2024-06-22 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-07-18 |
| 2024-05-31 | Ensure residents have reasonable access to and privacy in their use of communication methods. | F | complaint | corrected 2024-06-23 |
| 2024-05-31 | Provide activities to meet all resident's needs. | E | complaint | corrected 2024-06-23 |
| 2024-05-31 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2024-06-23 |
| 2024-05-31 | Ensure each resident receives an accurate assessment. | D | complaint | corrected 2024-06-23 |
| Date | Type | Amount |
|---|---|---|
| 2025-08-18 | Fine | $16,149 |
| 2025-04-25 | Fine | $10,604 |
| 2024-08-13 | Fine | $207,019 |
| 2024-05-31 | Fine | $44,605 |
| 2024-04-18 | Fine | $8,982 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| BOWERS, SEAN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/2024 |
| CISNEROS, ALFRED | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/18/2008 |
| COBB, TRAVIS | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/05/2022 |
| COOPER, STEPHEN | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/11/2022 |
| HARDIN, SHERRIE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/04/2024 |
| KERZEE, RICHARD | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/24/2007 |
| KORENEK, PATRICIA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 05/05/2018 |
| SOECHTING, PAUL | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 11/22/2024 |
| STRACK, JOE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/11/2022 |
| HUGGINS, LINDA | Corporate Director | Individual | NOT APPLICABLE | since 02/01/2023 |
| WILLIG, ZACHARY | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2025 |
| THOMPSON, JOHNNY | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2024 |
| SAN ANTONIO V ENTERPRISES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 09/01/2023 |
| BLAKE, GARY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2023 |
| BLAKE, MALISA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/01/2023 |
| SCZEPANIK, DUNCAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
| YALAMURI, RAVIKANTH REDDY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
How to cite this page: CareRecords, “Normandy Terrace Nursing & Rehabilitation Center — compliance, penalty and ownership record” (CCN 675823), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/normandy-terrace-nursing-rehabilitation-center-san-antonio-tx/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 675823. Corrections: data@carerecords.org.