Nursing homes › Massachusetts › Oaks, the
4525 Acushnet Avenue, New Bedford, MA 02745 · 5085427069 · 122 certified beds
Per CMS filings, this facility is affiliated with Life Care Centers of America, a group operating 194 facilities in 26 states. Group record: average rating 3.4/5, 14 abuse citation icons, 3 facilities on the Special Focus list, $3,697,816 in federal fines. This facility rates above its group average (3.4/5).
Total nurse staffing: 3.66 (Massachusetts median: 3.71). RN hours: 0.57. Weekend total: 3.31. Nursing staff turnover: 29%.
All-time on record: 14 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-10 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2026-03-26 |
| 2026-03-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Health | corrected 2026-03-26 |
| 2024-12-12 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Health | corrected 2024-12-31 |
| 2024-12-12 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Health | corrected 2024-12-31 |
| 2024-12-12 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-12-31 |
| 2024-12-12 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-12-31 |
| 2023-09-12 | Keep all essential equipment working safely. | E | Health | corrected 2023-10-02 |
| 2023-09-12 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2023-10-04 |
| 2023-09-12 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2023-10-04 |
| 2023-09-12 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2023-10-04 |
| 2023-09-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-10-04 |
| 2023-09-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2023-10-04 |
| 2023-09-12 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Health | corrected 2023-10-04 |
| 2023-09-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2023-10-04 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| NEW BEDFORD MEDICAL INVESTORS, LLC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 02/20/2003 |
| PRESTON, FORREST | Direct Ownership Interest | Individual | NOT APPLICABLE | since 02/20/2003 |
| PRESTON, FORREST | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 02/20/2003 |
| LONG, ZOFIA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 07/01/1999 |
| MEDEIROS, TAYLER | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 10/10/2023 |
| SILVA, HELENA | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 06/13/2016 |
| FLETCHER, TODD | Corporate Director | Individual | NOT APPLICABLE | since 05/01/2021 |
| LAY, LISA | Corporate Director | Individual | NOT APPLICABLE | since 04/24/2017 |
| SWANKER, RICHARD | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2022 |
| ZIEGLER, JAMES | Corporate Director | Individual | NOT APPLICABLE | since 09/18/2001 |
| CROSS, CINDY | Corporate Officer | Individual | NOT APPLICABLE | since 11/01/2003 |
| FLETCHER, TODD | Corporate Officer | Individual | NOT APPLICABLE | since 11/02/2020 |
| HENRY, TERRY | Corporate Officer | Individual | NOT APPLICABLE | since 11/01/2003 |
| LAY, LISA | Corporate Officer | Individual | NOT APPLICABLE | since 02/09/2018 |
| SWANKER, RICHARD | Corporate Officer | Individual | NOT APPLICABLE | since 04/01/2011 |
| THURMOND, JOAN | Corporate Officer | Individual | NOT APPLICABLE | since 11/01/2003 |
| ZIEGLER, JAMES | Corporate Officer | Individual | NOT APPLICABLE | since 08/16/1999 |
| LIFE CARE CENTERS OF AMERICA, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/01/2003 |
| NEW BEDFORD MEDICAL INVESTORS, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 07/15/2019 |
| HETZLER, JULIANNE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/01/2023 |
| LONG, ZOFIA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/1999 |
| MEDEIROS, TAYLER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/10/2023 |
| PRESTON, AUBREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 11/27/2024 |
| PRESTON, FORREST | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/20/2003 |
| SILVA, HELENA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/13/2016 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 225328. Corrections: data@carerecords.org.