Nursing homes › California › Palm Terrace Healthcare & Rehabilitation Center
24962 Calle Aragon, Laguna Hills, CA 92637 · 9495879000 · 99 certified beds
Per CMS filings, this facility is affiliated with The Ensign Group, a group operating 346 facilities in 17 states. Group record: average rating 3.2/5, 33 abuse citation icons, 9 facilities on the Special Focus list, $7,179,329 in federal fines. This facility rates below its group average (3.2/5).
Total nurse staffing: 4.34 (California median: 4.24). RN hours: 0.44. Weekend total: 3.69. Nursing staff turnover: 52%.
All-time on record: 50 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2026-03-10 |
| 2026-02-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G | Health | corrected 2026-03-10 |
| 2026-02-09 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | G | complaint | corrected 2026-03-10 |
| 2026-02-09 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | E | Health | corrected 2026-03-10 |
| 2026-02-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-03-10 |
| 2026-02-09 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2026-03-10 |
| 2026-02-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2026-03-10 |
| 2026-02-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2026-03-10 |
| 2026-02-09 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Keep all essential equipment working safely. | D | Health | corrected 2026-03-10 |
| 2026-02-09 | Dispose of garbage and refuse properly. | B | Health | corrected 2026-03-10 |
| 2025-08-13 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2025-08-27 |
| 2025-02-03 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. | D | Health | corrected 2025-02-21 |
| 2025-02-03 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-02-21 |
| 2025-02-03 | Ensure that residents are free from significant medication errors. | D | Health | corrected 2025-02-21 |
| 2025-02-03 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | D | Health | corrected 2025-02-21 |
| 2025-02-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2025-02-21 |
| 2025-02-03 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | B | Health | corrected 2025-02-21 |
| 2025-02-03 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | Health | corrected 2025-02-21 |
| 2025-02-03 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | B | Health | corrected 2025-02-21 |
| 2025-02-03 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Health | corrected 2025-02-21 |
| 2024-10-10 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2024-11-09 |
| 2024-09-03 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2024-09-18 |
| 2024-09-03 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | complaint | corrected 2024-09-18 |
| 2023-11-30 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2023-12-30 |
| 2023-11-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2023-12-30 |
| 2023-09-08 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2023-09-22 |
| Date | Type | Amount |
|---|---|---|
| 2026-02-09 | Fine | $16,559 |
| 2026-02-09 | Fine | $16,559 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| THE ENSIGN GROUP INC | Indirect Ownership Interest | Organization | NOT APPLICABLE | since 01/30/2006 |
| ESKANDARI, HAMID | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 02/01/2021 |
| LINDSEY, BRYCE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 04/02/2019 |
| WILLITS, ADAM | Corporate Director | Individual | NOT APPLICABLE | since 07/30/2018 |
| BURNAM, SOON | Corporate Officer | Individual | NOT APPLICABLE | since 01/30/2006 |
| KEETCH, CHAD | Corporate Officer | Individual | NOT APPLICABLE | since 03/01/2011 |
| ESKANDARI, HAMID | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/01/2021 |
| LINDSEY, BRYCE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/02/2019 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 555257. Corrections: data@carerecords.org.