Nursing homes › Arizona › Payson Care Center
107 East Lone Pine Drive, Payson, AZ 85541 · 9284746896 · 163 certified beds
Per CMS filings, this facility is affiliated with Life Care Centers of America, a group operating 194 facilities in 26 states. Group record: average rating 3.4/5, 14 abuse citation icons, 3 facilities on the Special Focus list, $3,697,816 in federal fines. This facility rates below its group average (3.4/5).
Total nurse staffing: 3.96 (Arizona median: 3.76). RN hours: 0.82. Weekend total: 3.55. Nursing staff turnover: 54%.
All-time on record: 30 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-04-17 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-05-13 |
| 2025-03-07 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | E | Health | corrected 2025-04-11 |
| 2025-03-07 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. | E | Health | corrected 2025-04-11 |
| 2025-03-07 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. | E | Health | corrected 2025-04-11 |
| 2025-03-07 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2025-04-11 |
| 2025-03-07 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-04-11 |
| 2025-03-07 | Provide appropriate care/assistance for a resident with a prosthesis. | D | Health | corrected 2025-04-11 |
| 2025-03-07 | Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor. | D | Health | corrected 2025-04-11 |
| 2025-03-07 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-04-11 |
| 2025-03-07 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-04-11 |
| 2025-01-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-03-12 |
| 2025-01-30 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2025-03-12 |
| 2025-01-30 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-03-12 |
| 2025-01-14 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | complaint | corrected 2025-03-07 |
| 2025-01-14 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D | complaint | corrected 2025-03-07 |
| 2025-01-14 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2025-03-07 |
| 2025-01-14 | Respond appropriately to all alleged violations. | D | complaint | corrected 2025-03-07 |
| 2025-01-14 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2025-03-07 |
| 2023-04-06 | Ensure the activities program is directed by a qualified professional. | E | Health | corrected 2023-06-09 |
| 2023-04-06 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2023-06-09 |
| 2023-04-06 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2023-06-09 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| DEVELOPERS INVESTMENT COMPANY INC | Direct Ownership Interest | Organization | NOT APPLICABLE | since 04/08/1989 |
| PRESTON, FORREST | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 04/08/1989 |
| BUTNER, NANCY | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/16/2018 |
| KEENOM, STEPHANIE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 03/16/2025 |
| WILLIAMS, JERMAINE | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 09/22/2025 |
| CROSS, CINDY | Corporate Officer | Individual | NOT APPLICABLE | since 04/21/1994 |
| HENRY, TERRY | Corporate Officer | Individual | NOT APPLICABLE | since 08/16/1999 |
| LAY, LISA | Corporate Officer | Individual | NOT APPLICABLE | since 02/09/2018 |
| SWANKER, RICHARD | Corporate Officer | Individual | NOT APPLICABLE | since 04/01/2011 |
| THURMOND, JOAN | Corporate Officer | Individual | NOT APPLICABLE | since 09/22/2000 |
| DEVELOPERS INVESTMENT COMPANY INC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/2006 |
| LIFE CARE CENTERS OF AMERICA, INC. | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/21/1984 |
| BUTNER, NANCY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/16/2018 |
| FLETCHER, TODD | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/13/2024 |
| KEENOM, STEPHANIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/16/2025 |
| MICHELS, ALAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
| PRESTON, AUBREY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/13/2024 |
| WILLIAMS, JERMAINE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/22/2025 |
| ZIEGLER, JAMES | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/13/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 035117. Corrections: data@carerecords.org.