Nursing homes › California › Santa Ana › Plaza Healthcare Center
1209 Hemlock Way, Santa Ana, CA 92707 · (714) 546-1966 · 145 certified beds
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Open your comparisonCMS overall star rating: this provider 1/5; median among 1,154 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Corporate Interface Services, a group operating 40 facilities in 1 state. Group record: average rating 2.5/5, 6 abuse citation icons, 1 facility on the Special Focus list, $1,354,469 in federal fines. This facility rates below its group average (2.5/5).
Total nurse staffing: 4.14 (California median: 4.24). RN hours: 0.33. Weekend total: 3.89.
In the downloaded CMS dataset: 160 deficiency citations. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-06-26 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-07-15 |
| 2026-06-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2026-07-30 |
| 2026-05-29 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | complaint | corrected 2026-06-02 |
| 2026-04-24 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2026-05-08 |
| 2026-04-24 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | complaint | corrected 2026-05-08 |
| 2026-02-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | B | complaint | corrected 2026-03-14 |
| 2025-12-23 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2026-01-15 |
| 2025-08-07 | Reasonably accommodate the needs and preferences of each resident. | D | complaint | corrected 2025-08-27 |
| 2025-08-07 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | complaint | corrected 2025-08-27 |
| 2025-08-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | complaint | corrected 2025-08-27 |
| 2025-08-07 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | B | complaint | corrected 2025-08-27 |
| 2025-08-07 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | B | complaint | corrected 2025-08-27 |
| 2025-08-07 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | B | complaint | corrected 2025-08-27 |
| 2025-06-16 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-07-03 |
| 2025-06-16 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | corrected 2025-07-03 |
| 2025-06-16 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | complaint | corrected 2025-07-03 |
| 2025-06-16 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide safe, appropriate pain management for a resident who requires such services. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | complaint | corrected 2025-07-03 |
| 2025-06-16 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-07-03 |
| 2025-06-16 | Reasonably accommodate the needs and preferences of each resident. | B | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B | Health | corrected 2025-07-03 |
| 2025-06-16 | Dispose of garbage and refuse properly. | B | complaint | corrected 2025-07-03 |
| 2025-06-16 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | Health | corrected 2025-07-03 |
| 2025-06-16 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | complaint | corrected 2025-07-03 |
| 2025-04-23 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | complaint | corrected 2025-05-07 |
| 2025-04-04 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2025-04-15 |
| 2025-03-25 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | B | complaint | corrected 2025-04-01 |
| 2024-10-17 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2024-11-02 |
| 2024-10-17 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | complaint | corrected 2024-11-02 |
| 2024-10-07 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | complaint | corrected 2024-10-28 |
| 2024-10-07 | Provide and implement an infection prevention and control program. | B | complaint | corrected 2024-10-28 |
| 2024-08-29 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2024-09-23 |
| Date | Type | Amount |
|---|---|---|
| 2023-08-21 | Fine | $2,470 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| CORPORATE INTERFACE SERVICES LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 03/18/2024 |
| ROCKPORT ADMINISTRATIVE SERVICES, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 10/31/2014 |
| CHANG, ALVIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2025 |
| RODRIGUEZ, ANGEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/28/2024 |
How to cite this page: CareRecords, “Plaza Healthcare Center — compliance, penalty and ownership record” (CCN 055206), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/plaza-healthcare-center-santa-ana-ca/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 055206. Corrections: data@carerecords.org.