Nursing homes › California › Royal Palms Post Acute
630 W. Broadway, Glendale, CA 91204 · 8182473395 · 140 certified beds
Per CMS filings, this facility is affiliated with Serrano Group, a group operating 11 facilities in 1 states. Group record: average rating 2.0/5, 4 abuse citation icons, 2 facilities on the Special Focus list, $796,350 in federal fines. This facility rates the same as its group average (2.0/5).
Total nurse staffing: 3.97 (California median: 4.24). RN hours: 0.44. Weekend total: 3.71. Nursing staff turnover: 30%.
All-time on record: 97 deficiency citations, including 2 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-05-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | Deficient, Provider has no plan of correction |
| 2026-04-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-05-19 |
| 2026-04-09 | Dispose of garbage and refuse properly. | F | Health | corrected 2026-05-14 |
| 2026-04-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Health | corrected 2026-05-04 |
| 2026-04-09 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | complaint | corrected 2026-05-04 |
| 2026-04-09 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E | Health | corrected 2026-05-15 |
| 2026-04-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-05-15 |
| 2026-04-09 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. | E | Health | corrected 2026-05-15 |
| 2026-04-09 | Provide and implement an infection prevention and control program. | E | Health | corrected 2026-05-04 |
| 2026-04-09 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2026-05-04 |
| 2026-04-09 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Provide timely, quality laboratory services/tests to meet the needs of residents. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | D | Health | corrected 2026-05-18 |
| 2026-04-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Implement a program that monitors antibiotic use. | D | Health | corrected 2026-05-04 |
| 2026-04-09 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D | Health | corrected 2026-05-04 |
| 2026-03-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-04-03 |
| 2026-02-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | complaint | corrected 2026-03-24 |
| 2026-02-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-03-31 |
| 2026-02-11 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2026-03-05 |
| 2026-02-03 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2026-02-19 |
| 2025-12-30 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | complaint | corrected 2026-01-24 |
| 2025-12-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2026-01-24 |
| 2025-12-23 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | complaint | corrected 2026-01-22 |
| 2025-12-23 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | complaint | corrected 2026-01-22 |
| 2025-05-20 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-06-13 |
| 2025-04-08 | Provide and implement an infection prevention and control program. | E | complaint | corrected 2025-05-02 |
| 2025-02-28 | Dispose of garbage and refuse properly. | F | Health | corrected 2025-03-24 |
| 2025-02-28 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-03-24 |
| 2025-02-28 | PASARR screening for Mental disorders or Intellectual Disabilities | D | Health | corrected 2025-03-24 |
| 2025-02-28 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-03-24 |
| 2025-02-28 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-03-24 |
| 2025-02-28 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Health | corrected 2025-03-24 |
| Date | Type | Amount |
|---|---|---|
| 2024-04-17 | Fine | $45,767 |
| 2024-04-17 | Payment Denial | 15 days payment denial |
| 2024-01-04 | Fine | $34,213 |
| 2024-01-04 | Payment Denial | 17 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PALMS LICENSEE 3 LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/2016 |
| BIN MENDEL LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| BL CALI PARTNERS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| JS FENTON LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| RGF CONSULTING LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| SERRANO GROUP LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| SERRANO PARTNERS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| YAAME LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| FENSTERMAN, HOWARD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| FENSTERMAN, JORDAN | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| FENSTERMAN, ROBERT | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| JACOBS, DOV | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| LEIBSON, STACI | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| TAUB, JUDAH | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 01/01/2016 |
| JACOBS, DOV | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2016 |
| PALMS LICENSEE 3 LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/2016 |
| TER OGANESYAN, LUSINE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2016 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 055899. Corrections: data@carerecords.org.