Nursing homes › West Virginia › Shenandoah Center
50 Mulberry Tree Street, Charles Town, WV 25414 · 3047241101 · 78 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates below its group average (2.4/5).
Total nurse staffing: 3.03 (West Virginia median: 3.49). RN hours: 0.91. Weekend total: 2.75. Nursing staff turnover: 42%.
All-time on record: 53 deficiency citations, including 3 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-03-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | complaint | corrected 2026-04-15 |
| 2026-03-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2026-04-15 |
| 2026-03-11 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. | E | Health | corrected 2026-04-15 |
| 2026-03-11 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2026-04-15 |
| 2026-03-11 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D | Health | corrected 2026-04-15 |
| 2026-03-11 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2026-04-15 |
| 2026-03-11 | Provide care or services that was trauma informed and/or culturally competent. | D | Health | corrected 2026-04-15 |
| 2026-03-11 | Provide and implement an infection prevention and control program. | D | Health | corrected 2026-04-15 |
| 2025-11-06 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2025-12-11 |
| 2024-07-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | K | Health | corrected 2024-09-05 |
| 2024-07-26 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | complaint | corrected 2023-11-11 |
| 2024-07-26 | Ensure that residents are free from significant medication errors. | J | Health | corrected 2024-09-05 |
| 2024-07-26 | Provide care and assistance to perform activities of daily living for any resident who is unable. | G | Health | corrected 2024-09-05 |
| 2024-07-26 | Provide and implement an infection prevention and control program. | F | Health | corrected 2024-09-05 |
| 2024-07-26 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Keep residents' personal and medical records private and confidential. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Observe each nurse aide's job performance and give regular training. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Make sure that a working call system is available in each resident's bathroom and bathing area. | E | Health | corrected 2024-09-05 |
| 2024-07-26 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2024-09-05 |
| 2024-07-26 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-09-05 |
| 2024-07-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-09-05 |
| 2024-07-26 | Provide activities to meet all resident's needs. | D | Health | corrected 2024-09-05 |
| 2024-07-26 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2024-09-05 |
| 2024-07-26 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | D | Health | corrected 2024-09-05 |
| 2024-07-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2024-09-05 |
| Date | Type | Amount |
|---|---|---|
| 2024-07-26 | Fine | $8,018 |
| 2024-07-26 | Fine | $10,023 |
| 2024-07-26 | Fine | $13,627 |
| 2024-07-26 | Fine | $16,801 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS WV HOLDINGS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2011 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS OPERATIONS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 12/01/2012 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| ALBAUGH, MIRANDA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/01/2020 |
| BURNER, EILISH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/11/2020 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 515167. Corrections: data@carerecords.org.