Nursing homes › Texas › The Heights at Medical Center
3935 Medical Dr, San Antonio, TX 78229 · 2106144888 · 134 certified beds
Per CMS filings, this facility is affiliated with Touchstone Communities, a group operating 25 facilities in 1 states. Group record: average rating 2.9/5, 0 abuse citation icons, 0 facilities on the Special Focus list, $696,390 in federal fines. This facility rates below its group average (2.9/5).
Total nurse staffing: 3.00 (Texas median: 3.27). RN hours: 0.21. Weekend total: 2.71. Nursing staff turnover: 56%.
All-time on record: 44 deficiency citations, including 3 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-15 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | Health | corrected 2025-08-16 |
| 2025-08-15 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-08-16 |
| 2025-08-15 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2025-08-16 |
| 2025-08-15 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-08-16 |
| 2025-08-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D | Health | corrected 2025-08-16 |
| 2025-08-15 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-08-16 |
| 2025-08-15 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | B | Health | corrected 2025-08-16 |
| 2025-08-04 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D | complaint | corrected 2025-08-05 |
| 2025-08-04 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | D | complaint | corrected 2025-08-05 |
| 2024-07-18 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2024-07-19 |
| 2024-07-18 | Reasonably accommodate the needs and preferences of each resident. | E | Health | corrected 2024-07-19 |
| 2024-07-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2024-07-19 |
| 2024-07-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-07-19 |
| 2024-07-18 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Provide or obtain dental services for each resident. | D | Health | corrected 2024-07-19 |
| 2024-07-18 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-07-19 |
| 2024-06-23 | Keep residents' personal and medical records private and confidential. | D | complaint | corrected 2024-06-24 |
| 2024-06-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2024-06-24 |
| 2024-06-23 | Provide and implement an infection prevention and control program. | D | complaint | corrected 2024-06-24 |
| 2024-05-28 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | J | complaint | corrected 2024-05-29 |
| 2024-05-28 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | complaint | corrected 2024-05-29 |
| 2024-05-28 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-05-29 |
| 2024-05-28 | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. | D | complaint | corrected 2024-05-29 |
| 2024-04-19 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2024-04-20 |
| 2024-04-19 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D | complaint | corrected 2024-04-20 |
| 2024-03-27 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | D | complaint | corrected 2024-03-28 |
| 2024-03-27 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2024-03-28 |
| 2023-10-12 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | complaint | corrected 2023-10-13 |
| 2023-10-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2023-10-13 |
| 2023-05-05 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2023-05-06 |
| 2023-05-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-05-06 |
| 2023-05-05 | Keep residents' personal and medical records private and confidential. | D | Health | corrected 2023-05-06 |
| 2023-05-05 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2023-05-06 |
| 2023-05-05 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2023-05-06 |
| Date | Type | Amount |
|---|---|---|
| 2024-05-28 | Fine | $8,171 |
| 2024-05-28 | Fine | $13,881 |
| 2024-05-28 | Payment Denial | 57 days payment denial |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| APOLINAR, ADAM | Corporate Director | Individual | NOT APPLICABLE | since 03/01/2024 |
| TOUCHSTONE STRATEGIES - MED CENTER LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 11/24/2024 |
| OOMMEN, BIJU | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/01/2025 |
| ROBINSON, LARRY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/17/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 675890. Corrections: data@carerecords.org.