Nursing homes › California › The Terraces at Los Altos Health Facility
373 Pine Lane, Los Altos, CA 94022 · 6509488291 · 30 certified beds
Per CMS filings, this facility is affiliated with Humangood, a group operating 17 facilities in 7 states. Group record: average rating 4.5/5, 1 abuse citation icons, 0 facilities on the Special Focus list, $255,532 in federal fines. This facility rates below its group average (4.5/5).
Total nurse staffing: 5.45 (California median: 4.24). RN hours: 1.55. Weekend total: 4.71. Nursing staff turnover: 47%.
All-time on record: 38 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-08-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2025-08-31 |
| 2025-08-01 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | E | Health | corrected 2025-08-31 |
| 2025-08-01 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-08-31 |
| 2025-08-01 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-08-31 |
| 2025-08-01 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-08-31 |
| 2024-11-20 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | complaint | corrected 2024-12-11 |
| 2024-09-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-10-18 |
| 2024-05-21 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2024-06-20 |
| 2024-04-09 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | F | complaint | corrected 2024-04-29 |
| 2024-04-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-04-29 |
| 2024-04-09 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2024-05-08 |
| 2024-04-09 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2024-05-07 |
| 2024-04-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2024-04-30 |
| 2024-04-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2024-05-07 |
| 2024-04-09 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-04-30 |
| 2024-04-09 | Provide and implement an infection prevention and control program. | D | Health | corrected 2024-04-30 |
| 2024-04-09 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2024-05-03 |
| 2024-01-26 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | complaint | corrected 2024-02-25 |
| 2024-01-26 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2024-02-25 |
| 2024-01-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | complaint | corrected 2024-02-25 |
| 2023-03-10 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | E | Health | corrected 2023-04-09 |
| 2023-03-10 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | E | Health | corrected 2023-04-09 |
| 2023-03-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E | Health | corrected 2023-04-09 |
| 2023-03-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-04-09 |
| 2023-03-10 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-04-09 |
| 2023-03-10 | Allow residents to self-administer drugs if determined clinically appropriate. | D | Health | corrected 2023-04-09 |
| 2023-03-10 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D | Health | corrected 2023-04-09 |
| 2023-03-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2023-04-09 |
| 2023-03-10 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2023-04-09 |
| 2023-03-10 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2023-04-09 |
| 2023-03-10 | Ensure medication error rates are not 5 percent or greater. | D | Health | corrected 2023-04-09 |
| 2023-03-10 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2023-04-09 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HUMANGOOD NORCAL | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/1967 |
| BAKER, JUDITH | Corporate Director | Individual | NOT APPLICABLE | since 04/25/2012 |
| BATTISON, WILLIAM | Corporate Director | Individual | NOT APPLICABLE | since 02/03/2011 |
| BROWN, HERMAN | Corporate Director | Individual | NOT APPLICABLE | since 05/01/2016 |
| CHRISTOPHERSON, JOANNE | Corporate Director | Individual | NOT APPLICABLE | since 03/20/2025 |
| FELLER, IRENE | Corporate Director | Individual | NOT APPLICABLE | since 01/26/2021 |
| GRIFFITH, ALAN | Corporate Director | Individual | NOT APPLICABLE | since 06/30/2019 |
| HOLMES, MICHELLE | Corporate Director | Individual | NOT APPLICABLE | since 05/01/2016 |
| KELLEY, ALBERT | Corporate Director | Individual | NOT APPLICABLE | since 04/21/2008 |
| ROTH, SHARON | Corporate Director | Individual | NOT APPLICABLE | since 12/08/2018 |
| BROWN, HERMAN | Corporate Officer | Individual | NOT APPLICABLE | since 05/01/2016 |
| COCHRANE, JOHN | Corporate Officer | Individual | NOT APPLICABLE | since 08/10/2009 |
| GHASSEMI, BETHANY | Corporate Officer | Individual | NOT APPLICABLE | since 05/21/2019 |
| MCDONALD, ANDREW | Corporate Officer | Individual | NOT APPLICABLE | since 01/01/2020 |
| OGUS, DANIEL | Corporate Officer | Individual | NOT APPLICABLE | since 08/27/2009 |
| HUMANGOOD NORCAL | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/1967 |
| HUMANGOOD SOCAL | Operational/Managerial Control | Organization | NOT APPLICABLE | since 01/01/1967 |
| BROWN, HERMAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 02/10/2013 |
| COCHRANE, JOHN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 08/10/2009 |
| GHASSEMI, BETHANY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/21/2019 |
| GONZALES, DEBORAH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/25/2022 |
| GRIFFITH, ALAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/30/2019 |
| HAGGERTY, KEVIN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/24/2024 |
| KAUR, INDERPREET | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/06/2023 |
| MCDONALD, ANDREW | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/01/2020 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 055210. Corrections: data@carerecords.org.