Nursing homes › California › Webster House
437 Webster Street, Palo Alto, CA 94301 · 6503283300 · 145 certified beds
Per CMS filings, this facility is affiliated with Front Porch, a group operating 9 facilities in 1 states. Group record: average rating 4.8/5, 0 abuse citation icons, 0 facilities on the Special Focus list, $8,176 in federal fines. This facility rates above its group average (4.8/5).
Total nurse staffing: 5.05 (California median: 4.24). RN hours: 1.06. Weekend total: 3.79. Nursing staff turnover: 21%.
All-time on record: 23 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-01-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-02-20 |
| 2025-01-30 | Provide and implement an infection prevention and control program. | D | Health | corrected 2025-02-18 |
| 2023-07-20 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2023-08-15 |
| 2023-02-27 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Health | corrected 2023-03-29 |
| 2023-02-27 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2023-03-29 |
| 2023-02-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2023-03-29 |
| 2023-02-27 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-03-29 |
| 2023-02-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-03-29 |
| 2023-02-27 | Assess the resident when there is a significant change in condition | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Ensure that residents are free from significant medication errors. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. | D | Health | corrected 2023-03-29 |
| 2023-02-27 | Provide and implement an infection prevention and control program. | D | Health | corrected 2023-03-25 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| FRONT PORCH COMMUNITIES AND SERVICES | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 04/01/2022 |
| DURANTEAU, NANCY | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2021 |
| FORTE, VINCENT | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2021 |
| HANDY, JOANNE | Corporate Director | Individual | NOT APPLICABLE | since 04/01/2021 |
| JACOBS, LAURA | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2019 |
| KROEKER, KEVIN | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2018 |
| MCGOVERN, MARION | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2017 |
| SPENCER, PETER | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2026 |
| TONNU, DIEMLAN | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2018 |
| WESSON, OLIVER | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2017 |
| WHITTAKER, SUSAN | Corporate Director | Individual | NOT APPLICABLE | since 01/23/2018 |
| KELLY, SEAN | Corporate Officer | Individual | NOT APPLICABLE | since 03/06/2023 |
| SALVADOR, EDUARDO | Corporate Officer | Individual | NOT APPLICABLE | since 10/03/2017 |
| VRANICH, RACHEL | Corporate Officer | Individual | NOT APPLICABLE | since 06/17/2022 |
| AKOPYAN, GEVORK | Operational/Managerial Control | Individual | NOT APPLICABLE | since 10/12/2022 |
| DUNN, MICHAEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/01/2026 |
| FREDERICK, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/30/2017 |
| ICHIEN, CHRISTOPHER | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/04/2018 |
| JORDAN, MARIA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 12/19/2024 |
| KELLY, SEAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/06/2023 |
| MACANGO, SUSAN | Operational/Managerial Control | Individual | NOT APPLICABLE | since 05/04/2026 |
| MCMULLIN, MARY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2025 |
| OLSON, KARI | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2021 |
| SALVADOR, EDUARDO | Operational/Managerial Control | Individual | NOT APPLICABLE | since 04/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 555156. Corrections: data@carerecords.org.