Nursing homes › West Virginia › White Sulphur Springs Center
345 Pocahontas Trail, White Sulphur Spring, WV 24986 · 3045364661 · 68 certified beds
Per CMS filings, this facility is affiliated with Genesis Healthcare, a group operating 185 facilities in 18 states. Group record: average rating 2.4/5, 25 abuse citation icons, 18 facilities on the Special Focus list, $7,901,461 in federal fines. This facility rates above its group average (2.4/5).
Total nurse staffing: 3.10 (West Virginia median: 3.49). RN hours: 0.85. Weekend total: 2.64. Nursing staff turnover: 23%.
All-time on record: 45 deficiency citations, including 4 at immediate-jeopardy level. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-11-19 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2025-12-10 |
| 2025-09-10 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | K | Health | corrected 2025-10-21 |
| 2025-09-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2025-10-21 |
| 2025-09-10 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. | E | complaint | corrected 2025-10-21 |
| 2025-09-10 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | E | Health | corrected 2025-10-21 |
| 2025-09-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-10-21 |
| 2025-09-10 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-10-21 |
| 2025-09-10 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-10-21 |
| 2025-09-10 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-10-21 |
| 2025-09-10 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-10-21 |
| 2024-07-11 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J | Health | corrected 2024-08-13 |
| 2024-07-11 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J | Health | corrected 2024-08-13 |
| 2024-07-11 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2024-04-24 |
| 2024-07-11 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. | F | Health | corrected 2024-08-13 |
| 2024-07-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | Health | corrected 2024-08-13 |
| 2024-07-11 | Dispose of garbage and refuse properly. | F | Health | corrected 2024-08-13 |
| 2024-07-11 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | Health | corrected 2024-08-13 |
| 2024-07-11 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | E | Health | corrected 2024-08-13 |
| 2024-07-11 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2024-08-13 |
| 2024-07-11 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-08-13 |
| 2024-07-11 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | E | Health | corrected 2024-08-13 |
| 2024-07-11 | Give the resident's representative the ability to exercise the resident's rights. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Post nurse staffing information every day. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Have a plan that describes the process for conducting QAPI and QAA activities. | D | Health | corrected 2024-08-13 |
| 2024-07-11 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D | Health | corrected 2024-08-13 |
| 2023-03-08 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. | E | Health | corrected 2023-03-27 |
| 2023-03-08 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. | E | Health | corrected 2023-03-27 |
| 2023-03-08 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. | E | Health | corrected 2023-03-27 |
| 2023-03-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-03-27 |
| 2023-03-08 | Provide and implement an infection prevention and control program. | E | Health | corrected 2023-03-27 |
| 2023-03-08 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Health | corrected 2023-03-27 |
| Date | Type | Amount |
|---|---|---|
| 2025-09-10 | Fine | $18,782 |
| 2024-07-11 | Fine | $10,023 |
| 2024-07-11 | Fine | $13,627 |
| 2024-07-11 | Fine | $16,801 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| GENESIS OPERATIONS V LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 12/31/2011 |
| FC-GEN OPERATIONS INVESTMENT LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS I LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GEN OPERATIONS II LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| GENESIS HEALTHCARE LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 04/01/2011 |
| GENESIS HOLDINGS LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| SUN HEALTHCARE GROUP INC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| WHITMAN, ARNOLD | 5% Or Greater Indirect Ownership Interest | Individual | NO PERCENTAGE PROVIDED | since 02/02/2015 |
| BERG, MICHAEL | Corporate Officer | Individual | NOT APPLICABLE | since 03/02/2015 |
| BRIDGEFORD, LAURA | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| MENDELSON, AVI | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2024 |
| LARSON, ANTHONY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 03/26/2024 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 515100. Corrections: data@carerecords.org.