Nursing homes › Indiana › Willows of Richmond
2070 Chester Blvd, Richmond, IN 47374 · 7659623543 · 87 certified beds
CMS lists no chain affiliation for this facility. Ownership type on record: Government - County.
Total nurse staffing: 3.16 (Indiana median: 3.55). RN hours: 0.35. Weekend total: 2.45. Nursing staff turnover: 36%.
All-time on record: 21 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-10-15 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D | complaint | corrected 2025-11-21 |
| 2025-05-30 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | F | Health | corrected 2025-06-11 |
| 2025-05-30 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2025-06-12 |
| 2025-05-30 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2025-06-12 |
| 2025-05-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-06-12 |
| 2025-05-30 | Provide safe and appropriate respiratory care for a resident when needed. | D | Health | corrected 2025-06-12 |
| 2025-01-03 | Ensure that residents are free from significant medication errors. | D | complaint | corrected 2025-01-17 |
| 2024-06-18 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | complaint | corrected 2024-07-01 |
| 2024-04-19 | Ensure each resident receives an accurate assessment. | E | Health | corrected 2024-05-08 |
| 2024-04-19 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. | D | Health | corrected 2024-05-08 |
| 2024-04-19 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-05-08 |
| 2024-04-19 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2024-05-08 |
| 2024-04-19 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D | Health | corrected 2024-05-08 |
| 2024-01-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F | complaint | corrected 2024-01-29 |
| 2024-01-18 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F | complaint | corrected 2024-01-29 |
| 2024-01-18 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D | complaint | corrected 2024-01-29 |
| 2024-01-18 | Dispose of garbage and refuse properly. | D | complaint | corrected 2024-01-29 |
| 2023-03-17 | Reasonably accommodate the needs and preferences of each resident. | D | Health | corrected 2023-03-21 |
| 2023-03-17 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Health | corrected 2023-03-21 |
| 2023-03-17 | Post nurse staffing information every day. | D | Health | corrected 2023-03-21 |
| 2023-03-17 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2023-03-21 |
No federal fines or payment denials on record.
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| HENRY COUNTY MEMORIAL HOSPITAL | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 01/01/2012 |
| DYNES, SHELDON | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2012 |
| PIDGEON, JOHN | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2012 |
| SHORE, MARION | Corporate Director | Individual | NOT APPLICABLE | since 01/01/2012 |
| WARE, DEBORAH | Corporate Director | Individual | NOT APPLICABLE | since 08/27/2021 |
| RING, BRIAN | Corporate Officer | Individual | NOT APPLICABLE | since 08/01/2022 |
| RICHMOND IN OPERATING COMPANY, LLC | Operational/Managerial Control | Organization | NOT APPLICABLE | since 07/01/2023 |
| FRANKEL, ISRAEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 01/08/2025 |
| GOODWIN, MERRY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 09/03/2018 |
| REIS, JAMES | Operational/Managerial Control | Individual | NOT APPLICABLE | since 07/01/2023 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 155228. Corrections: data@carerecords.org.