Nursing homes › Maryland › Complete Care at Heritage LLC
7232 German Hill Road, Dundalk, MD 21222 · (410) 282-6310 · 177 certified beds
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Open your comparisonCMS overall star rating: this provider 2/5; median among 219 providers with a published value in the same state and provider category: 3/5.
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Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 6 abuse citation icons, 0 facilities on the Special Focus list, $2,221,168 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.44 (Maryland median: 3.60). RN hours: 0.70. Weekend total: 3.05. Nursing staff turnover: 59%.
In the downloaded CMS dataset: 72 deficiency citations, including 2 at immediate-jeopardy level. Below: up to 40 most recent citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2026-02-25 | Ensure each resident receives an accurate assessment. | E | complaint | corrected 2026-03-31 |
| 2026-02-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | complaint | Past Non-Compliance |
| 2026-02-25 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2026-03-31 |
| 2026-02-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2026-03-31 |
| 2026-02-25 | Provide safe and appropriate respiratory care for a resident when needed. | D | complaint | corrected 2026-03-31 |
| 2025-09-16 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2025-10-29 |
| 2025-09-16 | Provide safe and appropriate respiratory care for a resident when needed. | E | Health | corrected 2025-10-29 |
| 2025-09-16 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Health | corrected 2025-10-29 |
| 2025-09-16 | Provide and implement an infection prevention and control program. | E | Health | corrected 2025-10-29 |
| 2025-09-16 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Health | corrected 2025-10-29 |
| 2025-09-16 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Ensure each resident receives an accurate assessment. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Ensure services provided by the nursing facility meet professional standards of quality. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | complaint | corrected 2025-10-29 |
| 2025-09-16 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | complaint | corrected 2025-10-29 |
| 2025-09-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Provide enough food/fluids to maintain a resident's health. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Provide safe, appropriate pain management for a resident who requires such services. | D | complaint | corrected 2025-10-29 |
| 2025-09-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Health | corrected 2025-10-29 |
| 2025-09-16 | Post nurse staffing information every day. | C | Health | corrected 2025-10-29 |
| 2025-02-26 | Ensure that residents are free from significant medication errors. | J | complaint | corrected 2025-05-02 |
| 2023-08-22 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J | complaint | corrected 2023-10-06 |
| 2023-08-22 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | G | complaint | corrected 2023-10-06 |
| 2023-08-22 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Health | corrected 2023-11-14 |
| 2023-08-22 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E | complaint | corrected 2023-10-06 |
| 2023-08-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | complaint | corrected 2023-11-14 |
| 2023-08-22 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | E | Health | corrected 2023-10-06 |
| 2023-08-22 | Ensure medication error rates are not 5 percent or greater. | E | Health | corrected 2023-10-06 |
| 2023-08-22 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2023-11-14 |
| 2023-08-22 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | complaint | corrected 2023-10-06 |
| 2023-08-22 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D | Health | corrected 2023-10-06 |
| 2023-08-22 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | D | Health | corrected 2023-10-06 |
| 2023-08-22 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | complaint | corrected 2023-10-06 |
| Date | Type | Amount |
|---|---|---|
| 2025-02-26 | Fine | $60,132 |
| 2023-08-22 | Fine | $69,787 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC MD OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 05/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| SILVERBERG, NISANEL | Corporate Officer | Individual | NOT APPLICABLE | since 05/01/2021 |
How to cite this page: CareRecords, “Complete Care at Heritage LLC — compliance, penalty and ownership record” (CCN 215135), compiled from the CMS Provider Data Catalog, August 2026 release. https://carerecords.org/nursing-home/complete-care-at-heritage-llc-dundalk-md/
Source: CMS Provider Data Catalog (August 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 215135. Corrections: data@carerecords.org.