Nursing homes › West Virginia › Complete Care at Oak Ridge LLC
1000 Association Drive, Charleston, WV 25311 · 3043474372 · 74 certified beds
Per CMS filings, this facility is affiliated with Complete Care, a group operating 85 facilities in 8 states. Group record: average rating 3.1/5, 7 abuse citation icons, 0 facilities on the Special Focus list, $2,308,934 in federal fines. This facility rates below its group average (3.1/5).
Total nurse staffing: 3.65 (West Virginia median: 3.49). RN hours: 0.67. Weekend total: 3.21. Nursing staff turnover: 51%.
All-time on record: 37 deficiency citations. Below: citations from 2023 onward (severity letters explained in methodology).
| Survey date | Deficiency | Sev. | Type | Status |
|---|---|---|---|---|
| 2025-06-05 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | E | Health | corrected 2025-06-21 |
| 2025-06-05 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | E | Health | corrected 2025-06-21 |
| 2025-06-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2025-06-21 |
| 2025-06-05 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2025-06-21 |
| 2025-06-05 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Health | corrected 2025-06-21 |
| 2025-06-05 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D | Health | corrected 2025-06-21 |
| 2025-06-05 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. | D | Health | corrected 2025-06-21 |
| 2025-06-05 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Health | corrected 2025-06-21 |
| 2025-06-05 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D | Health | corrected 2025-06-21 |
| 2025-06-05 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. | C | Health | corrected 2025-06-21 |
| 2024-07-25 | Provide enough food/fluids to maintain a resident's health. | G | Health | corrected 2024-09-04 |
| 2024-07-25 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. | F | Health | corrected 2024-09-04 |
| 2024-07-25 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Provide and implement an infection prevention and control program. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | E | Health | corrected 2024-09-04 |
| 2024-07-25 | Ensure that residents are fully informed and understand their health status, care and treatments. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Provide medically-related social services to help each resident achieve the highest possible quality of life. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D | Health | corrected 2024-09-04 |
| 2024-07-25 | Post nurse staffing information every day. | C | Health | corrected 2024-09-04 |
| 2023-02-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E | Health | corrected 2023-03-15 |
| 2023-02-15 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. | D | Health | corrected 2023-03-15 |
| 2023-02-15 | Provide and implement an infection prevention and control program. | D | Health | corrected 2023-03-15 |
| 2023-02-15 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D | Health | corrected 2023-03-15 |
| Date | Type | Amount |
|---|---|---|
| 2024-07-25 | Fine | $16,039 |
| Name | Role | Type | % | Since |
|---|---|---|---|---|
| PC WV OPCOS LLC | 5% Or Greater Direct Ownership Interest | Organization | 100% | since 06/01/2021 |
| PC WTA OPCO HOLDCO LLC | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 05/01/2021 |
| SMS 2021 TRUST | 5% Or Greater Indirect Ownership Interest | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| STEIN, SHALOM | Indirect Ownership Interest | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Managing Control - Governing Body | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Corporate Officer | Individual | NOT APPLICABLE | since 06/01/2021 |
| BOWDEN, ROY | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| COX, VICKIE | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| MANSFIELD, MELISSA | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| SILVERBERG, NISANEL | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
| TRIANA, JOSEPH | Operational/Managerial Control | Individual | NOT APPLICABLE | since 06/01/2021 |
Source: CMS Provider Data Catalog (July 2026 release) — provider file, deficiency file, ownership file, penalty file. CCN 515174. Corrections: data@carerecords.org.